Automotive Service Director

3 weeks ago

South Bend, Indiana, United States Lithia & Driveway Full time

Service Manager Job Description

Lithia & Driveway is seeking a highly skilled Service Manager to lead our service department to success. As a key member of our team, you will be responsible for recruiting, training, and developing our service staff to ensure they are well-versed in the service process.

Key Responsibilities:

  • Recruit, train, and develop service staff to optimize customer opportunities and productivity.
  • Train service advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well-versed in the service process.
  • Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs.
  • Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching, and mentoring.
  • Resolve customer requests, questions, and concerns in a professional, friendly, and prompt manner.
  • Inspect repair orders daily for legibility, accuracy, and legality.
  • Ensure that all manufacturer policies and procedures are followed.
  • Manage the administration, tracking, and follow-up required to stay current on warranty, receivables, and service contracts.
  • Read, understand, and take action on MIS to generate maximum revenue and control expenses.
  • Inspect and maintain the cleanliness, organization, and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.
  • Hold daily and monthly staff meetings as required covering key information.
  • Serve as liaison between the store and Support Services Fixed Operations. Receive, communicate, and hold staff accountable to policy and procedure requirements and updates.
  • Complete service department reporting and month-end procedures on time.

Qualifications:

  • Strong attention to detail and sense of urgency.
  • Excellent communication skills both written and oral.
  • Active Listening – give full attention to the words and body language of others, take time to understand the points being made, and ask questions as appropriate.
  • Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Time Management – ability to prioritize workload and manage one's own time.
  • Possess ability to meet and exceed automotive industry standards in service, sales, and operations.
  • 1-2 years proven track record of success as a Service Manager in an automotive dealership.
  • Acceptable driving record and a valid driver's license in your state of residence.

We Offer:

  • Competitive pay.
  • Medical, Dental, and Vision Plans.
  • Paid Holidays & PTO.
  • Short and Long-Term Disability.
  • Paid Life Insurance.
  • 401(k) Retirement Plan.
  • Employee Stock Purchase Plan.
  • Lithia Learning Center.
  • Vehicle Purchase Discounts.
  • Wellness Programs.

Equal Employment Opportunity:

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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