Supervisor of Food and Beverage Operations

4 weeks ago

Wheatland, California, United States Hard Rock International Full time
{"title": "Food and Beverage Supervisor", "subtitle": "Join Our Team", "content": "

Job Summary:

The Food and Beverage Supervisor is responsible for supervising all front-of-the-house restaurant operations and employees in specified food outlet during an assigned shift and assist in supervision of all other food & beverage outlets as needed.

Key Responsibilities:

  • Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
  • Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.
  • Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that team members are performing duties according to established service standards.
  • Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.
  • Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.
  • Resolves guest concerns or complaints in order to maintain positive guest relations.
  • Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.
  • Attend and participate in meetings, completing follow-up as assigned.
  • Perform work regularly and predictably.
  • Attend seminars when needed.
  • Responsible for cleaning and sanitizing work and public spaces.
  • Other duties as assigned.

Requirements:

  • EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
  • This knowledge and these abilities are typically acquired through a High School Diploma, as well as four years dining experience, with a minimum of two years Food and Beverage supervisory experience; or through a Bachelor's degree in Restaurant Management or related field.
  • ADDITIONAL REQUIREMENTS:
  • Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be at least twenty-one (21) years of age.
  • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
  • Prior experience in the Gaming industry strongly preferred.
  • Prior experience in Tribal Gaming preferred.

Knowledge and Abilities:

  • Pertinent federal, state, and local laws, codes, and regulations.
  • Management of a high-volume restaurant, bar, or similar business.
  • Standard safety and sanitation practices for food and beverage service.
  • Applicable computer systems.
  • Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
  • Food, food product, food preparation, etc.
  • Service, service etiquette, and standard service practices for full-service restaurants.
  • Standard safety and sanitation practices for food and beverage service.
  • Wines and alcoholic beverages.

Additional Details:

The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

"}

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