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Patient Support Agent

2 months ago


Richland, Washington, United States Providence Health & Service Full time
Position Overview

Under the guidance of the Call Center Coordinator or designated Practice Administrator/Manager, this role involves providing telephonic assistance to healthcare facilities by managing patient inquiries. Responsibilities include utilizing the Epic system, generating in-basket communications, and executing additional tasks as required.

Why Work with Providence?

At Providence, we recognize that our caregivers are not just valued; they are essential. Join our dedicated team at Providence Health & Services, where we foster a culture centered on patient-focused, holistic care rooted in empathy, commitment, and mutual respect. Your contributions are significant, as we believe that empowering our team is key to inspiring and retaining top talent.

Essential Qualifications:
  • Minimum of 2 years of experience in customer service
Desirable Qualifications:
  • Experience in clerical work, healthcare settings, and call center operations
Benefits of Joining Providence:

We offer a comprehensive benefits package designed to support your well-being, professional growth, and financial stability. Our focus is on ensuring you can dedicate your efforts to delivering compassionate care.

About Providence Health & Services

Our mission is encapsulated in our promise: "Know me, care for me, ease my way." Working within our organization means that no matter your role, we are committed to supporting your career journey so you can, in turn, support others. We pride ourselves on our inclusive workplace, where diversity is celebrated, and every individual is valued, heard, and respected. With over 120,000 caregivers across more than 50 hospitals and 1,000 clinics, we are dedicated to serving our communities and advancing healthcare practices while honoring our long-standing tradition of aiding those in need.

Compensation details may include additional earnings opportunities such as shift differentials, standby/on-call pay, overtime, and bonuses.

Team Environment

Located in a vibrant region, our healthcare facility is recognized as a leading non-profit provider, delivering both primary and specialized care. We are committed to excellence in customer service, combining innovative technology with evidence-based, patient-centered practices.

Providence is proud to be an Equal Opportunity Employer, dedicated to ensuring a workplace free from discrimination and harassment. We believe that diversity strengthens our organization, and we are committed to fostering an inclusive workforce that promotes equal opportunities for all.