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Network Engineering Manager

2 months ago

Denver, Colorado, United States National Jewish Health Full time
Job Summary

The Network Engineering Manager is responsible for overseeing the management of the network and telecommunications teams at National Jewish Health. This role involves defining strategy for and presenting architectural approaches for the Local/Wide Area Network & Telecommunications systems, including software, hardware, and processes that ensure architectural integrity and consistency across the institution.

Key Responsibilities
  • Team Management: Manages and develops an effective staff, providing effective communication, leadership, guidance, and resources. Determines staff qualifications and competency, recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards.
  • Technology Research and Implementation: Researches, evaluates, recommends, and leads the implementation of new network, telecommunications, and mobile device technologies. Participates in the design, programming, installation, and/or implementation of existing information systems by carefully prioritizing the required portfolio of projects at any moment in time.
  • Network and Telecommunications Management: Manages all network and telecommunications systems, including firewalls, core, distribution, and closet networks, routers, network access controls, web access controls, MPLS, PBX, and associated software, monitoring tools, and security tools.
  • Strategic Planning: Develops the Network and Telecommunications Strategic Plan by understanding the current state versus future state to meet user, regulatory, and best practice needs. Develops long-range goals to meet the network and telecommunications strategic plan and the NJH computing architecture.
  • Collaboration and Communication: Collaborates with the Chief Technology Director/Information Security Officer to integrate the network and telecommunications strategic plan with the overall technology and security strategic plan. Collaborates with other technical teams in the exchange and transfer of technical knowledge and in the development and evolution of the IS strategic plan and architectural standards, guidelines, policies, and disaster recovery plans.
  • Project Management: Collaborates with all other managers/project managers to ensure all tasks associated with projects, troubleshooting systems, and design processes of new systems are completed and meet project schedules.
  • Consultation and Expertise: Serves as a consultant to the Chief Technology Director/Information Security Officer in the planning, directing, and coordinating of operational or procedural matters to meet the goals and objectives of National Jewish Health.
  • Communication and Reporting: Demonstrates good verbal/written communication skills to inform management and other involved personnel about new IT technologies, IT architectural standards, management status reports of associated tasks and assignments.
  • Problem-Solving and Escalation:
  • Monitors the Enterprise Service Management System and assigns tickets to staff members as appropriate. Serves as the escalation point for tickets that are not resolved in a timely manner.
Competencies
  • Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
  • Build Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization.
  • Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contribution of others.
  • Build Strategic Relationships: Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals.
  • Managing Conflict: Dealing with others in an antagonistic situation; using appropriate interpersonal skills and methods to reduce tension or conflict between two or more people. Addresses conflicts by focusing on the issues at hand and develop effective solutions when disputes or disagreements occur; helps others resolve conflicts by providing impartial mediation when required.
  • Impact and Influence: Using appropriate interpersonal styles and techniques to gain acceptance and ideas or plans; modifying one's own behavior or accommodates tasks, situations, and individuals involved. Taking advantage of opportunities to make a difference and have an impact. When used well, the intended outcome of this competency is the creation of goodwill, trust, and respect while motivating people to want to follow you even when they don't have to.
  • Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  • Talent Management for Leaders: Clearly establishes and communicates expectations and accountabilities; monitors and evaluates performance; provides effective feedback and coaching; identifies development needs and helps employees address them to achieve optimal performance.
Supervisory or Managerial Responsibility

Manages 1 – 5 employees.

Travel

Occasional

Core Values
  • Be available to work as scheduled and report to work on time.
  • Be willing to accept supervision and work well with others.
  • Be well-groomed, appropriately for your role, and wear ID Badge visibly.
  • Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct, and completes NetLearning by due date annually.
  • Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
  • Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
  • Wears appropriate PPE as outlined by the infection control policies and procedures.
  • Demonstrates compliance with all state, federal, and all other regulatory agency requirements.
Minimum Qualifications
  • Education: Associate's degree required.
  • Work Experience: A minimum of 5 years experience in network/telecommunications management, design, and implementation is required, with at least 2 years of prior management/supervisory experience.
  • Special Training, Certification, or Licensure: CCNP, CCNA Security, CCDA, or equivalent experience required.
Salary Range

$115,000 - $140,000

Benefits

At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset.

With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

  • Medical Plans, Dental Plans, and Vision Insurance
  • Retirement Plan
  • FSA and HSA
  • Short and Long Term Disability
  • Life Insurance and AD&D
  • Voluntary Benefits, like Accident Insurance, Critical Care, and Hospital Indemnity
  • Sick and Vacation Paid Time Off
  • Wellness Program
  • Legal Plan