Dining Services Supervisor

4 days ago


Baltimore, Maryland, United States Parkhurst Dining Full time
Job Summary

The Shift Supervisor is responsible for overseeing the day-to-day operations of the dining service department, ensuring that standards are maintained for food quality, service, sanitation, cash handling, and supervision of team members.

Key Responsibilities
  • Supervise team members in their area of responsibility, consult with management to improve services, and follow established policies and procedures.
  • Communicate effectively using Smile Plus skills and coach team members on their use of the Smile Plus hospitality imperatives.
  • Assist in purchasing foods and supplies, maintain presence in service areas to assess customer satisfaction levels, and resolve problems.
  • Ensure practices and procedures comply with federal, state, and local regulatory requirements, and follow human resource policies and procedures.
  • Orient and train staff, present in-service training programs, and communicate regularly with team members.
  • Enforce safety standards, ensure sanitation standards are enforced, and maintain morale on their shift.
  • May assist in planning and executing catered events, open and close the department, and demonstrate responsibility for department security.
  • Perform hands-on tasks as required by the operation, and maintain a plan for self-development and professional growth.
Qualifications
  • 6+ years of professional experience, with 4+ years in a food service role.
  • Bachelor's or Associate's Degree in Culinary, Hospitality Management, Business, or related field preferred, or equivalent job-related experience.
  • Ability to perform basic math calculations, organize workloads, and meet time deadlines.
  • Supervisory and team management skills desirable.
Physical Demands and Working Conditions
  • Lifting objects up to 40 lbs.
  • Bending, reaching, and grasping.
  • Walking long distances.
  • Exposure to high noise, heat, and humidity levels.
Job Hazards
  • Burns, cuts, slips, falls, and back sprains.
Benefits

Parkhurst Dining offers a comprehensive benefits package, including:

  • FREE meal during your shift.
  • 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining.
  • Paid time off.
  • Management career advancement opportunities.
  • Access to continuous development with Smile Universe.
  • Eligibility for 401k, vision, dental, and medical plans.

Parkhurst Dining is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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