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Patient Care Coordinator

2 months ago

Nags Head, North Carolina, United States Forefront Dermatology Full time
Position Overview

Join our dedicated team at Forefront Dermatology, where we are seeking a skilled Patient Service Representative. This role is essential in ensuring a smooth patient experience within our clinics. If you are passionate about making a difference in the lives of others and excel in a dynamic work environment, this opportunity may be ideal for you.

Role Summary

The Patient Service Representative plays a vital role in managing the patient check-in process, updating patient records, handling a multi-line phone system, and maintaining medical records. This position also involves the collection of co-pays and cash payments.


What We Offer:
- Comprehensive health, dental, and vision insurance
- Health Savings Account with a $500 matching contribution
- Eligibility for Paid Time Off (PTO) and holiday pay
- Company-sponsored life insurance and long-term disability (for full-time employees)
- Access to voluntary short-term disability insurance (for full-time employees)
- Additional life insurance options
- Eligibility for Accident and Critical Illness Insurance, Hospital Indemnity, and Cancer Guardian
- 401K plan with employer contributions
- Profit-sharing opportunities
- Employee discounts
- And much more

Key Responsibilities

Essential Duties:
- Perform opening and closing duties for the clinic
- Welcome patients, check them in for appointments, and verify insurance details
- Scan and upload documents into the electronic health record system
- Maintain cleanliness and organization of the waiting area and reception desk
- Monitor schedules for added, canceled, and no-show appointments
- Schedule follow-up appointments as necessary
- Address tasks in the electronic health record system
- Order and manage clinic office supplies
- Sell and track cosmetic products
- Distribute incoming mail
- Prepare for the next day's scheduled appointments

Qualifications

Education:
- High school diploma or equivalent is required

Knowledge, Skills & Abilities:
- 1-2 years of recent experience in a medical office or similar role is preferred
- Proficient in basic computer operations
- Quick learner of new software applications
- Excellent customer service, communication, and organizational skills
- Ability to operate standard office equipment
- Typing speed of at least 40 words per minute is preferred
- Strong attention to detail
- Ability to multi-task, prioritize effectively, and work both independently and collaboratively
- Open to constructive feedback and guidance from supervisors
- Professional appearance and demeanor at all times
- Friendly, tactful, and polite interaction with patients
- Compassionate and caring approach in all dealings
- Commitment to maintaining confidentiality of sensitive information.