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Senior Technical Support Specialist

2 months ago

Jacksonville, Florida, United States Deque Systems Full time
Job Title: Senior Technical Support Engineer

Deque Systems is seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our support team, you will play a crucial role in ensuring the success of our products and customers.

Key Responsibilities:
  • Provide exceptional support for Deque's products, ensuring customer satisfaction and resolving complex technical issues.
  • Mentor and guide junior support engineers, fostering their growth and development, and conducting internal training sessions to enhance the technical skills of the support team.
  • Communicate effectively with customers, addressing their concerns and providing timely solutions, and collaborate with cross-functional teams to ensure seamless support and knowledge sharing.
  • Contribute to the development and improvement of support processes and documentation, and prepare and deliver product demos to showcase Deque's solutions to customers when needed.
Requirements:
  • At least 5 years of experience in a technical support or customer-facing technical role, with a strong background in web development (JavaScript, HTML, frontend frameworks like React, Angular, Django) and/or backend development (Java, C#, Python, PHP, Ruby).
  • Excellent communication and interpersonal skills, with a customer-centric approach, and the ability to mentor and train team members.
  • Bachelor's degree in Engineering, Computer Science, MIS, or a comparable field is preferred.
Work Environment:

US Eastern Time, 8 AM to 6 PM. Hours may change based on customer requirements.