Electric Vehicle Field Service Technician

4 weeks ago

Houston, Texas, United States Orange EV Full time

Job Summary

A Regional Field Service Technician will be responsible for performing Field Service activities for all local Orange EV Vehicles. This individual will be able to diagnose, repair, and provide root cause analysis; evaluate Remote Monitoring System data to identify possible performance related concerns as well as to study vehicle utilization; accurately record all Service work and develop pertinent reports; collaborate with customers and third-party service providers; provide technical support for sales and marketing efforts; perform field upgrades or retrofits; facilitate tool and parts warehousing.

Key Responsibilities

  • Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair
  • Represent Orange EV in the upmost professional manner
  • Utilize Remote Monitoring System and the Service Record Keeping System to determine a service plan and prioritize customer needs
  • Accurately record all service activity in the service record keeping system
  • Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario
  • Work with site manager and electrician regarding logistics of charging infrastructure location, cost, and timing
  • Evaluate conversion vehicle candidates and prepare thorough report on condition
  • Support Customer Technicians and Third-Party Service Providers with ancillary repairs
  • Provide a secure remote location for tools, parts, and other necessary items
  • Deliver Operator and Maintenance training in addition to sales and business development support
  • Travel as required for initial training and to ensure service team goals and customer needs are met.

Requirements

  • High School Diploma; related technical degree preferred
  • Travel as required for initial training and to ensure Service Team goals and customer needs are met
  • 1 or more years' experience in automotive or electrical industries
  • Intermediate to Advance level experience with MS Office Suite including Excel, Word, and TEAMS.
  • Knowledge of principles and processes for providing superior customer service
  • Analytical approach to problem solving
  • Ability to routinely lift up to 50lbs at waist level and occasionally up to 75-100lbs
  • Ability to squat, sit, lay under, or climb on the vehicle routinely.
  • Ability to handle many functions at one time and adjust to rapidly changing priorities and schedule
  • Ability to set and prioritize goals and achieve them per a schedule
  • Ability to execute and follow through on instructions given by supervisor
  • Ability to articulate clearly when writing including composition, spelling and punctuation.

Equal Opportunity Employer

Orange EV is an Equal Opportunity Employer and seeks diversity in candidates for employment.

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