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Bakery/Deli Team Member

4 weeks ago

Tustin, California, United States Kroger Full time
Job Description

Create an exceptional customer experience through outstanding service and maintain a safe and clean environment that encourages customer loyalty. Assist the department manager in achieving sales and profit goals and monitor quality assurance standards. Emphasize the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities
  • Prepare items per customer requests using proper bakery equipment.
  • Offer product samples to help customers discover new items or products they inquire about.
  • Inform customers of bakery and/or deli specials.
  • Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
  • Recommend deli or bakery items to customers to ensure they get the products they want and need.
  • Use all equipment in the bakery according to company guidelines.
  • Prepare foods according to the food temperature logs and follow cooking instructions.
  • Measure, prepare, and mix ingredients according to recipe, using various kitchen utensils and equipment.
  • Adequately prepare, package, label, and inventory ingredients in merchandise.
  • Check product quality to ensure freshness and review "sell by" dates.
  • Properly use kitchen equipment, stove, computerized scale, fryer, steamer, and robot coupe.
  • Label, stock, and inventory department merchandise.
  • Report product ordering/shipping discrepancies to the department manager.
  • Understand the store's layout and be able to locate products when requested by customer.
  • Stay current with present, future, seasonal, and special ads.
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
  • Maintain an awareness of inventory/stocking conditions and note any discrepancies in inventory.
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
  • Promote trust and respect among associates.
  • Create an environment that enables customers to feel welcome, important, and appreciated.
  • Adhere to all food safety regulations and guidelines.
  • Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
  • Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
  • Notify management of customer or employee accidents.
  • Ability to work cooperatively in a high-paced and sometimes stressful environment.
  • Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
  • Ability to act with honesty and integrity regarding customer and business information.
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Qualifications
  • Customer Service skills
  • Effective communication skills
  • Knowledge of basic math
  • Ability to obtain current food handlers permit once employed
About Us

Ralph's, based in California, merged with The Kroger Company in 1998. Today, we're proudly serving Ralphs customers in over 180 stores throughout the state. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Ralphs family.