Guest Experience Coordinator

23 hours ago


Douglasville, Georgia, United States Red Lobster Full time

About Red Lobster


Red Lobster is a leading casual dining restaurant chain, committed to serving high-quality seafood and providing an exceptional dining experience for our guests.



Salary Information

The estimated annual salary for this position ranges from $25,000 to $35,000, depending on location and experience.



Job Description: Guest Experience Coordinator


We are seeking a skilled Guest Experience Coordinator to join our team. In this role, you will be responsible for welcoming every guest with a smile, accurately quoting wait times and managing reservations, catering to guests by providing special experiences, escorting guests to their table and providing a seamless experience, and providing a warm farewell and invitation to return.



Responsibilities:



  • Welcome every guest with a smile and provide exceptional customer service.
  • Accurately quote wait times and manage reservations to ensure a smooth dining experience.
  • Cater to guests by providing special experiences, such as upgrading their meal or offering a complimentary dessert.
  • Escort guests to their table and provide a seamless experience throughout their dining visit.
  • Provide a warm farewell and invitation to return to encourage repeat business.


Focusing on the Team and Guests


In this role, every decision you make should always have the guest and team in mind. This means prioritizing excellent customer service, maintaining a positive attitude, and working collaboratively with your team to deliver an exceptional dining experience.



Benefits of Working at Red Lobster

We offer a range of benefits to support the health, well-being, and career development of our team members, including competitive pay, opportunities for advancement, and a supportive work environment.


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