Print Support Specialist II
2 weeks ago
Paladin Consulting is seeking a skilled Print Support Specialist II to provide on-site technical support for printer devices at our client's office in Nashville, TN.
Key Responsibilities:
- Provide daily on-site support for printer devices, ensuring optimal performance and resolving technical issues promptly.
- Respond to customer requests for technical support and training, focusing on delivering exceptional customer service.
- Document all service calls and requests in our system, maintaining accurate records for future reference.
- Work closely with the customer and client to ensure service level agreements are met, ensuring high-quality support.
- Manage an on-site inventory of parts and consumables, ensuring timely replenishment and minimizing downtime.
Requirements:
- Technical experience related to printer devices and multi-function printers.
- Prior experience with large-scale fleet implementations is a plus.
- Basic knowledge of printer, multi-function printer, and multi-function device operations.
- Minimum 2 years of project/program management experience, with a proven track record of success in customer service.
- Ability to lift up to 50 lbs. and extensive walking.
- Free parking available on-site.
- COVID-19 requirements: None.
- Driving required for occasional travel.
- Dress code: Business Casual.
For more information or to explore other opportunities, visit our website at www.paladininc.com.
Paladin Consulting is an EEOC employer.
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Print Support Specialist II
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