Print Support Specialist II

2 weeks ago


Nashville, Tennessee, United States Paladin Consulting Full time
Print Support Specialist II Opportunity

Paladin Consulting is seeking a skilled Print Support Specialist II to provide on-site technical support for printer devices at our client's office in Nashville, TN.

Key Responsibilities:

  • Provide daily on-site support for printer devices, ensuring optimal performance and resolving technical issues promptly.
  • Respond to customer requests for technical support and training, focusing on delivering exceptional customer service.
  • Document all service calls and requests in our system, maintaining accurate records for future reference.
  • Work closely with the customer and client to ensure service level agreements are met, ensuring high-quality support.
  • Manage an on-site inventory of parts and consumables, ensuring timely replenishment and minimizing downtime.

Requirements:

  • Technical experience related to printer devices and multi-function printers.
  • Prior experience with large-scale fleet implementations is a plus.
  • Basic knowledge of printer, multi-function printer, and multi-function device operations.
  • Minimum 2 years of project/program management experience, with a proven track record of success in customer service.
  • Ability to lift up to 50 lbs. and extensive walking.
  • Free parking available on-site.
  • COVID-19 requirements: None.
  • Driving required for occasional travel.
  • Dress code: Business Casual.

For more information or to explore other opportunities, visit our website at www.paladininc.com.

Paladin Consulting is an EEOC employer.



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