Automotive Service Advisor

2 days ago


Orlando, Florida, United States City Kia Of Orlando Full time

City Kia Of Orlando is seeking a highly motivated and customer-focused Automotive Service Advisor. As an Aftermarket Sales Specialist, you will have the opportunity to sell automotive accessories and provide exceptional customer service.

About the Role

We are looking for a skilled Service Writer to join our team. In this exciting role, you will be responsible for selling automotive aftermarket products and providing customers with an explanation of manufacturer and dealership service procedures and policies.

Responsibilities
  • Offer services and accessories to customers, providing them with an explanation of aftermarket products and complete explanations of manufacturer and dealership service procedures and policies.
  • Create and maintain excellent relationships with customers, resolving issues quickly and escalating to senior management as necessary.
  • Maintain strong knowledge of all aftermarket products available to consumers for each of our vehicle models.
  • Train and provide the sales team with information on available aftermarket opportunities offered by the dealership.
  • Responsible for Customer Service follow-up and appointments.
  • Work with our Department Manager to ensure individual and department sales goals are met.
  • Explain performance of the chosen accessory and its benefits to customers.
Requirements

This role requires:

  • CDK experience is a must.
  • Automotive sales experience is a plus.
  • Automotive aftermarket sales is a plus.
  • Superior communication and customer service skills.
  • Scheduling and coordinating the timely installation of aftermarket products on the customer's vehicle.
  • Enthusiasm, strong communication skills, positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to process improvement.
  • Professional appearance required.
  • Valid driver's license.
  • Must be able to work in a fast-paced environment.
Benefits
  • 401(k) matching.
  • Dental insurance.
  • Employee discount.
  • Flexible schedule.
  • Health insurance.
  • Life insurance.
  • Paid time off.
  • Vision insurance.

The estimated salary for this role is around $45,000 - $60,000 per year, depending on experience and qualifications.


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