Tier 1 Help Desk Specialist

2 days ago


Bossier City, Louisiana, United States SteerBridge Full time
Position Title: Tier 1 Help Desk Technician

Job Type: Full-Time

Mode of Work: Hybrid

At SteerBridge, we are committed to delivering cutting-edge solutions to our clients, and that starts with empowering our people. As a Tier 1 Help Desk Technician, you will play a critical role in ensuring the seamless operation of the VA Enterprise Service Desk, supporting our nation's veterans by delivering first-class IT support.

Key Responsibilities:
  • Monitor, track, and resolve incoming incidents, problems, and service requests, ensuring prompt resolution or escalation to the appropriate parties.
  • Provide friendly, effective, and professional support, responding to inquiries via phone, email, and ticketing systems.
  • Maintain accurate and detailed records of user interactions, ensuring each issue is followed through to resolution.
  • Collaborate with Tier 2/3 support teams when necessary to escalate and resolve complex issues.
  • Uphold customer service excellence, ensuring a positive user experience for VA employees and veterans seeking assistance.
Requirements:
  • A tech-savvy professional with a passion for problem-solving.
  • Comfortable navigating ticketing systems and remote support tools.
  • An effective communicator, able to explain technical solutions to both tech-savvy and non-technical users.
  • Able to prioritize and manage multiple issues efficiently in a fast-paced environment.
  • You thrive in a team-oriented environment but can work independently when needed.

SteerBridge Strategies is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. SteerBridge Strategies will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.



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