Customer Excellence Associate

3 weeks ago

Greenwood, Indiana, United States Endress+Hauser Ltd Full time

At Endress+Hauser, we're committed to creating a culture of collaboration and innovation. As a global leader in measurement instrumentation, our employees shape the future of process automation. Whether developing new technology or strengthening relationships with industries, we work to build trusted partnerships that drive growth and success. As a family-owned company, we prioritize long-term vision and development opportunities for our people, clients, and the world at large.

About the Role

The Customer Excellence Associate will play a key role in supporting our customers and driving business growth. This role will involve executing functions required to support our customers, gaining hands-on practical skills, and developing business acumen. You will interact with various groups, learning the Sales, Service, and Projects portions of our business.

Key Responsibilities

  • Continually learn and develop skills for handling Endress+Hauser tools and processes within different teams.
  • Address customer inquiries and issues via phone, Salesforce, and email.
  • Collaborate with others to provide and develop solutions for customers.
  • Provide ongoing communication with customers on pending quotes, addressing unresolved issues, and ensuring satisfaction.
  • Support Customer Excellence by managing sales backlog, evaluating non-transferred orders, addressing technical issues, and maintaining accurate labeling of backlog.

Requirements

  • Bachelor's degree in any field.
  • Internship, co-op, or work experience in a business-related and/or customer-focused role.
  • This position is not eligible for visa sponsorship. All employees must be eligible to work in the United States.

What We Offer

  • Family-owned, friendly, and highly committed company.
  • Tuition reimbursement and a wide range of development opportunities.
  • Comprehensive benefits package, including medical, dental, and vision.
  • Competitive compensation and bonus opportunities.
  • Generous paid time off.
  • Life insurance and 401(k) savings with company match.
  • Full-service cafe, fitness center, and health clinic.

Endress+Hauser provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.

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