Field Service Technician III

1 week ago

Sparks, Nevada, United States Rivian Full time
About Rivian

Rivian is a pioneering company that's revolutionizing the electric vehicle industry. We're on a mission to keep the world adventurous forever, and we're looking for talented individuals to join our team.

Job Summary

The Field Service Technician III will be responsible for delivering exceptional customer experiences at our service locations. As a key member of our team, you'll possess the technical expertise and interpersonal skills to provide top-notch service to our customers.

Key Responsibilities
  • Support pre-production vehicle builds by assisting cross-functional teams
  • Travel to locations to support service needs, including production plants
  • Operate remotely until local service centers open, if applicable
  • Follow Rivian repair procedures with efficiency and quality
  • Perform or assist with diagnosis, repairs, installations, and inspections on vehicles
  • Conduct road tests on vehicles to ensure quality of repairs
  • Perform necessary parts operations, including ordering, receiving, shipping, and inventory
  • Stay up-to-date with technical skills and required training
  • Support campaigns and containment initiatives
  • Maintain accurate expense reporting as needed
  • Work with a collaborative attitude and team spirit in a dynamic environment
Qualifications
  • HS Diploma or GED preferred
  • Graduated from an accredited automotive repair school preferred
  • 5 or more years of experience in a traditional automotive repair shop preferred
  • Proficient in using hand tools and power tools
  • Proficient in navigating a laptop or computer in a Windows or Mac environment
  • Knowledge of basics of diagnosis and workflows
  • Able to read electrical schematics
  • Limited diagnostic exposure
  • Understanding of high voltage and low voltage electricity
  • Able to perform tire repair and vehicle alignment
  • Some hybrid repair background is a plus
  • Ability to diagnose and explain basic vehicle electronic communications
  • Ability to drive a non-commercial truck and trailer preferred
  • Ability to travel up to 75% of the time, or as needed
  • Must possess a valid driver's license and maintain a clean driving record
  • No driving-related suspensions or revocation of driver's license within a 3-5 year period
Benefits

Rivian provides robust medical/Rx, dental, and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

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