Customer Experience Ambassador

2 weeks ago


Bella Vista, Arkansas, United States Indigo Books & Music Full time

About Indigo Books & Music

Indigo is a leading Canadian retailer of books, gifts, and home decor. We are dedicated to creating a welcoming and inspiring environment for our customers and employees alike.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for creating a warm and welcoming environment in our stores, engaging with customers, and providing exceptional customer service.

Key Responsibilities

  • Support the daily operations of the store, including opening and closing procedures
  • Conduct inventory cycle counts, replenish stock, and manage product returns
  • Use merchandising standards to create a visually appealing store environment
  • Engage with customers, answer questions, and provide product recommendations
  • Curate specific product collections for each customer
  • Role model Indigo's High Performance Characteristics
  • Seek information regarding new products, promotions, and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority
  • Take accountability to respond to customer feedback in a timely manner

Requirements

  • Experience in specialty retail or a retail environment preferred
  • Adaptability, flexibility, and a willingness to learn new things
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, and holidays

What We Offer

  • A dynamic and enriching work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A discount on Indigo products and services


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