Customer Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Cashier at ISS World. As a Cashier, you will be the representative of our company, responsible for providing exceptional customer service and ensuring the smooth operation of our cash registers.
Key Responsibilities- Accurately record sales on a cash register and make change for customers within a 1% margin of error.
- Respond to customer concerns in a professional and urgent manner, adhering to our company's policy.
- Follow all safety rules and be actively aware and observant in preventing accidents.
- Commit to our company's service values and ethics.
- Operate the cash register accurately and efficiently.
- Recognize menu items and accurately charge customers for purchases.
- Prepare and stock service areas for hot and cold beverages, such as coffees and teas.
- Clean or sanitize work areas, utensils, or equipment.
- Provide customers with product details, such as coffee blend and preparation descriptions.
- Ensure service set up is clean and in a neat, attractive manner with proper signage for all caf stations.
- Maintain inventory of all paper, beverage, condiments, and grab & go items throughout the day.
- Perform side work and end-of-shift closeout tasks.
- Provide exceptional customer service and maintain a neat cashier stand appearance.
- Work efficiently to move customers through the line quickly while keeping everything around the caf clean, adhering to HACCP guidelines.
- Assist with front-of-house additional set-ups and break-down of food products.
- Perform side work, including opening and closing shift tasks.
- Minimum 1 year of experience in retail cashiering or a similar role, operating cash registers.
- Strong customer service skills.
- Knowledge of set-up or restock beverage and product displays.
- Prior knowledge of basic computer skills.
- Familiarity with electronic equipment, such as cash registers and POS systems.
- Good math skills.
- Strong communication and time management skills.
- Customer satisfaction-oriented.
- Prior experience handling cash and credit card transactions.
The ideal candidate will be able to lift a minimum of 25 pounds and work on their feet for 8 hours per day, excluding breaks. They must also be able to work under pressure and meet time deadlines during peak periods, ensuring a safe working environment for all dining customers and staff.
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