Housekeeping Attendant at Village Hotel

2 weeks ago


Asheville, North Carolina, United States The Biltmore Company Full time

Housekeeping Attendant - Full Time

Job Category: Lodging

Requisition Number: VILLA008024

Position Overview

The compensation for this role starts at $15/hour, determined by qualifications and relevant experience. This is a Full-Time position, averaging over 35 hours per week.

As a Housekeeping Attendant, you will be responsible for maintaining guest rooms to the highest standards in a timely manner while providing outstanding guest service. You will collaborate with a team to ensure cleanliness and presentation of rooms and other assigned areas. Key responsibilities include: dusting, vacuuming, polishing furniture, sanitizing bathrooms, and replenishing amenities. Additional tasks may involve deep cleaning projects and floor care as needed. You will also provide general support to the department and the organization.

Benefits:

  • Access to on-site health clinic, wellness programs, and health fairs for all employees.
  • Year-round access to estate gardens and grounds, plus a 40% discount on estate retail and dining.
  • Employer-subsidized health, life, dental, vision, and short-term/long-term disability insurance (for Full-Time roles).
  • Paid vacation, holidays, and sick leave (for Full-Time roles).
  • Monthly assistance for housing or childcare and home purchase support (based on eligibility).
  • And much more.

Typical schedule may vary, generally from 8 AM to 4 PM, including weekends.

Qualifications:

Prior experience in housekeeping, custodial, janitorial, or a related field is strongly preferred. Familiarity with hotel housekeeping and room operations is advantageous. A commitment to delivering exceptional guest service and anticipating guest needs is essential. Knowledge of proper chemical handling and cleaning techniques is beneficial. The ability to multi-task effectively, work collaboratively within a team, and meet deadlines while exercising sound judgment is required. Attention to detail is crucial.

Physical Requirements:

Must be able to lift, push, pull, and carry up to 75 pounds frequently and up to 100 pounds occasionally (with assistance). The role requires various physical movements throughout the work area, including kneeling, stooping, bending, and reaching overhead and below. The ability to stand or walk for extended periods is necessary, and occasionally, climbing ladders or stairs may be required.

Essential Duties:

  1. Complete daily assignments while managing time effectively and maintaining high performance standards.
  2. Properly store, replace, and position guest room amenities and linens.
  3. Make beds in guest rooms according to established standards; dust and vacuum guest rooms.
  4. Safely store and use cleaning chemicals, adhering to safety protocols.
  5. Clean and sanitize guest bathrooms, mirrors, and windows using appropriate chemicals.
  6. Dispose of trash properly.
  7. Maintain and stock the housekeeping cart.
  8. Conduct deep cleaning of rooms as necessary.

Skills and Abilities:

Strong communication skills are essential to respond appropriately to guest requests. Ability to operate small commercial cleaning equipment is required.



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