Customer Service Representative
2 weeks ago
We are seeking a highly motivated and skilled Call Center Technician to provide exceptional customer service and technical support to our clients.
Key Responsibilities:- Answer live technical support telephone calls in a professional and accurate manner
- Assist in the timely resolution of internet connectivity, email, and other ISP-related issues
- Troubleshoot internet-related problems and escalate unresolved matters according to established policies and procedures
- Enter all calls and transactions into a tracking database
- Answer live telephone calls in a professional and accurate manner from internet, telephone, and television
- Assist in the timely resolution of requests for new service, changes to existing services, billing, and trouble calls according to established policies and procedures
- Troubleshoot video and voice line problems and escalate unresolved matters according to established policies and procedures
- Enter all calls and transactions into a tracking database
- Experience in basic home networking, including Wi-Fi
- Experience in TCP/IP and internet applications
- Experience with Windows and Macintosh operating systems
- Ability to quickly analyze and pinpoint problems
- Exceptional writing skills and verbal communication skills
- Possess a positive, caring, and helpful attitude
- Possess excellent telephone skills
- Have strong team orientation
- Ability to work flexible hours and weekends
- Part-time
- $14.50 an hour
Com Net, Inc. offers a competitive hourly rate with a monthly performance incentive bonus and quarterly internet reimbursement.
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Customer Service Representative
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Wapakoneta, Ohio, United States Com Net, Inc. Full timeJob Summary:We are seeking a highly skilled and motivated Customer Service Representative to join our team at Com Net, Inc. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and technical support to our clients. Key Responsibilities:Provide timely and effective solutions to customer inquiries...
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Customer Service Representative
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