Insurance Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused Insurance Customer Service Representative to join our team at Matt Collier State Farm Agency. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, assisting with basic requests, and ensuring a positive customer experience.
This is an entry-level position that does not require an active Property and Casualty Insurance license. However, we will cover all associated licensing expenses, and once licensed, you will be eligible for promotion. Our agency offers a competitive hourly base salary of $12.00, with additional commission and incentive opportunities.
We pride ourselves on creating a welcoming environment where customers feel valued and appreciated. Our agency is rapidly growing, providing ample opportunities for career advancement. If you're ready to start a rewarding career with significant opportunities for growth, we encourage you to apply.
Responsibilities
- Greet customers warmly and ensure they feel welcome and appreciated.
- Assist current State Farm customers with basic requests.
- Answer incoming calls and take detailed messages.
- Collaborate with team members to deliver exemplary service and maintain a positive customer experience.
- Proactively solve customer issues and provide solutions in a timely manner.
- Utilize strong computer skills to manage customer records and handle daily tasks efficiently.
Requirements
- Candidates with prior office experience or retail experience, as well as recent college graduates, are encouraged to apply.
- Excellent communication skills, both written and verbal, with active listening abilities.
- A people-oriented approach, with the ability to connect with customers and colleagues.
- Detail-oriented with a proactive approach to problem-solving.
- Strong computer skills, with the ability to quickly learn new software and systems.
- Ability to work effectively in a team environment and maintain positive working relationships.
Benefits
- Hourly Base Salary + Commission + Bonus Opportunities
- Mon-Fri Schedule
- Career Growth Opportunities
- Hands on Training
- Evenings Off
- Weekends Off
- Covered Licensing Expenses
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