Client Support Coordinator

1 week ago


Salinas, California, United States SelectStaffing Full time
Job Overview

SelectStaffing is actively seeking a Client Support Coordinator for a prominent Tax Service organization. Below are the essential details regarding this position.

Compensation: $20 - $30/hr
Work Schedule: Monday to Friday, 8 AM – 5 PM

Position Summary:

The Client Support Coordinator is a detail-oriented and tech-savvy professional responsible for overseeing various components of the educational program. This includes reporting educational hours to the Internal Revenue Service (IRS) and the California Tax Education Council (CTEC), managing content within the Learning Management System (LMS), and delivering outstanding customer service. This role merges data management, technical expertise, and client support to enhance the educational experience.

Key Responsibilities:
  • Reporting and Monitoring:
    • Document educational hours for IRS/CTEC.
    • Monitor rejected hours and liaise with clients to address discrepancies.
    • Generate course codes.
  • LMS Oversight:
    • Develop and modify LMS course details.
    • Create course structures, input relevant information, design e-books, and upload assessment questions.
    • Link course materials effectively.
    • Conduct quality assurance checks on connected items.
  • Client and Team Assistance:
    • Support the education team by responding to client inquiries regarding their educational hours and resolving course-related issues.
    • Assist the call center with support inquiries and chat assistance as required.
    • Proactively manage the education support email communications.
Qualifications:
  • Proficient in computer applications with a willingness to learn customer service software.
  • Strong verbal and written communication skills.
  • Willingness to understand and navigate LMS systems.
  • Familiarity with Microsoft Word and Excel.
  • Ability to handle extensive documents and utilize basic formulas in Excel.
  • Bilingual in Spanish is preferred but not mandatory.
  • A college degree is advantageous but not essential.
  • Prior experience in customer service or data entry roles is preferred.


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