Senior Account Strategist

6 days ago


Étreux, Hauts-de-France, United States YozmaTech Full time
About the Role

As a Senior Account Strategist at YozmaTech, you will play a critical role in driving business growth through exceptional customer relationships. This experienced professional will own the voice of the customer, developing and maintaining relationships that foster product and service improvements. By educating clients on the most relevant features, providing timely technical support, and promoting customer retention and expansion, you will ensure seamless adoption and increased renewals.


Main Responsibilities:
  • Develop and maintain strong customer relationships, identifying opportunities for growth and improvement.
  • Educate clients on the most suitable features and solutions, enhancing operational efficiency.
  • Partner with internal and external stakeholders to optimize client outcomes.
  • Strategically resolve complex problems, ensuring timely and effective solutions.
  • Deliver high-quality technical support to ensure customer satisfaction.
  • Promote customer retention and expansion, driving business growth.

Requirements:
  • At least 5 years of experience in customer success, preferably in the cyber industry.
  • Proven working experience in B2B enterprise software products.
  • Technical skills in Cyber/Security are highly desirable.
  • A track record of managing a book of business (6-10 accounts) and increasing customer satisfaction.
  • Experience working in an early-stage company is preferred.
  • Excellent time management, problem-solving, and communication skills.
  • Ability to travel up to 50% of the time.

Estimated Salary: $140,000 - $170,000 per year

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