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Retail Team Leader

2 months ago

Vancouver, Washington, United States Tailored Brands Inc Full time

Reports to Store Manager:

As a Retail Team Leader, you will collaborate with your Store Manager to guide store team members in meeting sales performance goals through proactive coaching, fostering a team-oriented selling atmosphere, and ensuring operational excellence while serving as the manager on duty.

This role involves being entrusted with store keys to open and close the store as scheduled, acting in the capacity of the manager on duty.


To excel in this position, you will:

  • Motivate store team to reach their highest performance levels
  • Implement strategies to enhance growth and potential
  • Cultivate an engaged and inclusive store atmosphere
  • Improve the customer experience through operational excellence
  • Surpass customer expectations in every interaction
Leadership:

  • Collaborates with the Store management team to guide store staff in achieving sales, service, and operational goals when designated as the manager on duty.
  • Exemplifies company values and leads by example as an active mentor.
  • Effectively communicates priorities and sales-driving information to ensure store staff is prepared to maximize business.
  • Aids in recruiting store personnel and embraces diversity by fostering an inclusive store environment.
Performance:

  • Assists the management team in accomplishing store business objectives, including sales, customer service, and operational targets.
  • Understands how to utilize store reports to inform decisions that drive store performance.
  • Engages in business outreach initiatives and communicates leads to the Store Manager.
  • Identifies performance improvement opportunities and collaborates with the management team to contribute to development plans.
Operational Excellence:

  • Partners with the management team to ensure appropriate staffing to effectively execute initiatives and operational tasks that fulfill the customer promise.
  • Assists the management team in training store staff on all internal operational functions as required.
  • Stays updated on corporate communications, directives, initiatives, policies, and procedures.
  • Supports the management team in implementing store programs to enhance efficiencies in sales, service, operations, and branding when assigned.
Workplace:

  • Contributes to a vibrant and inclusive store environment where opinions and contributions are acknowledged and valued.
  • Promotes a culture of learning and development, ensuring training resources are utilized effectively.
  • Acts as a role model for all store team members and provides enthusiastic motivational leadership.
  • Collaborates with the management team to conduct regular store meetings, ensuring all team members are informed of company directives.
Customer Experience:

  • Assists in training the store team on customer service standards to create an outstanding customer experience, exceed expectations, and achieve a high Net Promoter Score.
  • Utilizes customer feedback to prevent or resolve concerns.
  • Works with the management team to ensure the store is visually aligned with brand standards and marketing initiatives are executed as directed.

Qualifications:

  • Minimum of 1 year of Retail or Sales experience.
  • Creative individual who demonstrates good judgement and is attuned to the business landscape.
  • Self-motivated, results-oriented, strategic thinker.
  • Strong organizational and leadership skills.
  • Excellent written and verbal communication skills.
  • Demonstrates active listening and problem-solving skills.
  • Proven ability to train and develop high-performing store teams.
  • Proficient in technology systems, applications, Microsoft Office, and video conferencing.
  • Ability to operate a computer and POS System.
Physical Requirements

  • Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.


The starting range for this position is $25.25 and may increase to $31.07 depending on merit, length of service with the Company, and other factors.

We take into consideration an individual's skills, background, and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

We take into consideration an individual's skills, background and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions