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Panda Express Operations Manager

2 months ago

Bowling Green, Kentucky, United States Aramark Full time
Job Overview

This is a senior-level management position overseeing the day-to-day operations of a food service location at a university campus. The successful candidate will be responsible for developing and executing business solutions to meet customer needs and expectations.

Key Responsibilities
  • Operational Excellence: Develop and implement operational strategies to drive business growth, improve customer satisfaction, and increase profitability.
  • Team Leadership: Lead and manage a team of food service professionals, providing coaching, guidance, and development opportunities to ensure individual and team performance meets objectives and client expectations.
  • Customer Service: Ensure exceptional customer service experiences, responding to customer feedback, and implementing process improvements to enhance the overall customer experience.
  • Financial Management: Manage financial performance, including budgeting, forecasting, and financial reporting, to ensure business targets are met.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency, reduce costs, and enhance customer satisfaction.
  • Compliance and Risk Management: Ensure compliance with regulatory requirements, company policies, and industry standards, mitigating risks and ensuring a safe and healthy work environment.
  • Communication and Collaboration: Develop and maintain effective relationships with internal stakeholders, including clients, customers, and colleagues, to ensure seamless communication and collaboration.
Requirements
  • Minimum 4 years of experience in a management role, preferably in the food service industry.
  • Proven track record of success in operational management, team leadership, and customer service.
  • Strong business acumen, with the ability to analyze data, identify trends, and make informed business decisions.
  • Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with diverse stakeholders.
  • Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and business growth.