Patient Service Representative

2 weeks ago


Oostburg, Wisconsin, United States Prevea Health Full time

Job Summary

The Patient Service Representative role at Prevea Health is responsible for creating a positive first impression for anyone who uses our services. This position acts as a liaison between patients and medical staff, coordinating communication and providing exceptional customer service.

Key Responsibilities

  • Welcoming and registering patients and/or visitors in a friendly and positive manner
  • Coordinating communication between patients, family members, medical staff, providers, and administrative staff
  • Obtaining and confirming accurate demographic and insurance coverage information
  • Routing medical inquiries, complaints, and messages to appropriate parties
  • Assisting patients and callers with financial inquiries and collecting required payments
  • Scheduling and confirming patient appointments

Requirements

  • High School Diploma and/or GED Required
  • 1-3 years Experience in customer service, insurance, and/or healthcare setting Preferred

Skills and Abilities

  • Display proficient telephone and computer skills with clear and professional speaking abilities
  • Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction
  • Capable of being empathetic and responsive to patient needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance

Working Conditions

  • Noise - Occasionally

Hearing Requirements

  • Hears Whispers < 3 feet - Constantly
  • Hears Whispers 3-8 feet - Constantly

Vision Requirements

  • Color Discrimination - Constantly
  • Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
  • Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly

Equal Employment Opportunity

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility document form upon hire.



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