Patient Service Representative

3 weeks ago


Oostburg, Wisconsin, United States Prevea Health Full time
About the Role

We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Prevea Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients and families.

Key Responsibilities
  • Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through our electronic health record system.
  • Obtain and confirm accurate demographic and insurance coverage information to ensure seamless patient care.
  • Route medical inquiries, complaints, and messages to the appropriate parties in a timely and efficient manner.
  • Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
  • Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
  • Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
  • Schedule and confirm patient appointments to ensure timely and efficient care.
  • Provide accurate daily batch and/or deposits to the appropriate staff for processing.
Requirements
  • High School Diploma or equivalent required.
  • 1-3 years of experience in customer service, insurance, and/or healthcare setting preferred.
Skills and Abilities
  • Display proficient telephone and computer skills with clear and professional speaking abilities.
  • Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
  • Capable of being empathetic and responsive to patient needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
  • Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
  • Capable of effectively and positively interacting with staff members throughout the organization.
  • Promote teamwork and provide a supportive environment throughout the organization.
  • Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately.
  • Able to work independently and think critically using provided information.


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