Patient Service Representative
3 weeks ago
We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Prevea Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients and families.
Key Responsibilities- Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through our electronic health record system.
- Obtain and confirm accurate demographic and insurance coverage information to ensure seamless patient care.
- Route medical inquiries, complaints, and messages to the appropriate parties in a timely and efficient manner.
- Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
- Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
- Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
- Schedule and confirm patient appointments to ensure timely and efficient care.
- Provide accurate daily batch and/or deposits to the appropriate staff for processing.
- High School Diploma or equivalent required.
- 1-3 years of experience in customer service, insurance, and/or healthcare setting preferred.
- Display proficient telephone and computer skills with clear and professional speaking abilities.
- Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
- Capable of being empathetic and responsive to patient needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
- Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
- Capable of effectively and positively interacting with staff members throughout the organization.
- Promote teamwork and provide a supportive environment throughout the organization.
- Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately.
- Able to work independently and think critically using provided information.
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