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Executive Director of Operations

2 months ago

Daphne, Alabama, United States Urban Air Adventure Parks Full time
About the Role

Urban Air Adventure Parks is seeking a highly motivated and experienced General Manager to lead our operations and drive business growth. As a key member of our leadership team, you will be responsible for overseeing the day-to-day activities of our facility, ensuring exceptional guest experiences, and achieving financial goals.

Key Responsibilities
  • Leadership and Management
    • Provide strategic direction and guidance to management and staff to achieve business objectives.
    • Develop and implement operational plans to improve efficiency, productivity, and guest satisfaction.
    • Lead by example, demonstrating a strong work ethic, and promoting a positive and inclusive work environment.
  • Guest Experience
    • Ensure that all guests have an exceptional experience, meeting or exceeding their expectations.
    • Develop and implement strategies to improve guest satisfaction, retention, and loyalty.
    • Monitor and address any guest complaints or concerns in a timely and professional manner.
  • Financial Management
    • Develop and manage budgets to achieve financial goals and objectives.
    • Monitor and analyze financial performance, identifying areas for improvement and implementing corrective actions.
    • Ensure accurate and timely financial reporting, providing insights to inform business decisions.
  • Team Development
    • Recruit, train, and develop high-performing teams to achieve business objectives.
    • Provide coaching, mentoring, and feedback to staff to improve performance and achieve career goals.
    • Foster a culture of innovation, creativity, and continuous improvement.
Requirements
  • Experience
    • Minimum 3 years of experience in facility operations and management, preferably in the entertainment or hospitality industry.
  • Skills
    • Strong leadership and management skills, with the ability to motivate and inspire teams.
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, guests, and stakeholders.
    • Proven ability to analyze financial data, identify areas for improvement, and implement corrective actions.
    • Strong problem-solving and decision-making skills, with the ability to think critically and strategically.
  • Education
    • Bachelor's degree in Business Administration, Hospitality Management, or a related field.
About Urban Air Adventure Parks

Urban Air Adventure Parks is a leading provider of indoor adventure parks and location-based entertainment. We are committed to delivering exceptional guest experiences, fostering a culture of innovation and creativity, and driving business growth through strategic leadership and operational excellence.