Restaurant Operations Manager
4 weeks ago
A Restaurant Operations Manager at Chick-fil-A Rohnert Park is responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Winning Hearts Every Day. This role focuses on completing tasks so that the restaurant runs effectively and coaching/developing team members. The ideal candidate has a passion for people and serving others, strong character, takes initiative, and works with a sense of urgency at all times.
Responsibilities:
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Count drawers and finalize day
- Excellent communication skills, both written and spoken
Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
Chick-fil-A Rohnert Park is independently owned and operated by local franchised Operator Jas Bains.
Working at a Chick-fil-A restaurant is more than a job – it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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