Room Attendant

4 days ago

Pikesville, Maryland, United States Doubletree by Hilton Pikesville, MD Full time
Job Title: Room Attendant

We are seeking a skilled and detail-oriented Room Attendant to join our team at DoubleTree by Hilton Pikesville, MD. As a Room Attendant, you will be responsible for ensuring the cleanliness and comfort of our guest rooms and public areas.

Key Responsibilities:
  • Clean and prepare guest rooms and public areas to meet established standards of cleanliness and propriety.
  • Retrieve items from shelves and storerooms, set up cleaning cart with supplies, and maintain carts and storerooms in a clean and orderly fashion.
  • Clean and wipe windows, doors, walls, closets, and fixtures in rooms, public areas, and hallways.
  • Wash shower walls and tub, clean toilet(s) and stall walls if applicable, wipe exposed pipes, clean mirrors, sink(s), and walls in public restrooms.
  • Replace towels, soaps, and all room amenities and restock literature that has been removed by previous guests or is soiled and torn.
  • Wash all hard floor areas by hand to remove dirt and soiled areas.
  • Dust and polish all furniture, fixtures, and wall hangings, including using a duster to reach vents and ceiling corners.
  • Strip bed of all linen and remake with fresh, checking bedspread, blankets, and bed pads for cleanliness, replacing if soiled.
  • Check closet for cleanliness, wiping closet door, handle, and overhead shelves and restocking guest room supplies such as hangers, extra blankets, and pillows.
  • Vacuum rooms, public areas, and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture to vacuum entire area of carpet, including underneath furniture and hard-to-reach areas.
  • Inspect all door and window locks to ensure they are in working order and immediately alert management to an unsecured or unsafe situation for the safety of guests and employees.
  • Inspect all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately report all room status and room maintenance deficiencies to the Executive Housekeeper for prompt repair/resolution.
  • Secure and maintain custody of equipment, keys, and supplies at all times to protect and preserve hotel property.
  • Maintain a friendly, cheerful, and courteous demeanor at all times.
  • Perform other duties as assigned, requested, or deemed necessary by management.
Requirements:
  • High School diploma/Secondary qualification or equivalent.
  • Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
  • Ability to perform basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
  • Ability to work with arms raised above head throughout an 8-hour shift.
  • Ability to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during the entire workday.
Benefits:
  • Team-driven and values-based culture.
  • Medical/Dental/Vision.
  • Vacation & Holiday Pay.
  • Same-day pay available.
  • Employee Assistance Program.
  • Career Growth Opportunities/Manager Training Program.
  • Reduced Room Rates throughout the portfolio.
  • Third-Party Perks (Movie Tickets, Attractions, Other).
  • 401(k).
  • Employee assistance program.
  • Employee discount.
  • Flexible schedule.
  • Flexible spending account.
  • Life insurance.
  • Parental leave.
  • Referral program.

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