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Rental Operations Coordinator

1 month ago

Sioux Falls, South Dakota, United States C & B Material Handling Full time
Rental Coordinator Job Description

C & B Material Handling, LLC is seeking a detail-oriented and organized Rental Coordinator to join our team in Sioux Falls, South Dakota. As a key member of our rental operations team, you will play a crucial role in ensuring smooth communication between departments and maintaining high levels of customer satisfaction.

Key Responsibilities:
  • Assist in answering phone calls from customers and personnel, providing exceptional customer service and resolving inquiries in a timely manner.
  • Complete rental processes for our branch, including quoting, coordinating deliveries/pickups, customer billing, and tracking rental inventory.
  • Prepare and manage rental agreements with customers, ensuring accurate and timely documentation.
  • Assist in collection calls on past-due rental invoices as needed, maintaining a professional and courteous demeanor.
  • Keep communication between departments on completed tasks and status updates on equipment, ensuring seamless collaboration and efficient workflow.
  • Monitor and measure key performance indicators (KPIs) for utilization, fleet rightsizing, and dormancy, providing insights for process improvements.
Requirements:
  • Experience in a rental or customer service role is preferred, with a strong understanding of rental operations and customer needs.
  • Strong organizational and multitasking abilities, with excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook), with the ability to learn and adapt to new software and systems.
  • Ability to work independently and as part of a team, with a positive and proactive attitude.
  • Problem-solving skills and attention to detail, with a focus on delivering high-quality results.
  • Must have a valid driver's license with a clean driving record, with the ability to meet physical demands and duration of physical exertion required for the job.
Benefits:
  • Competitive pay based on experience, with excellent benefits including medical, dental, vision, and accident insurance, short-term disability, life insurance, and a 401(k) plan with company match.
  • Progressive paid time off and paid holidays, starting at 3 weeks of PTO in the first year.
  • Opportunities to grow and develop within the company, with excellent training programs and a commitment to promoting from within.
  • Make a meaningful impact by participating in our annual Community Impact Day, giving back to the communities where we work and live.

We are an equal opportunity employer, committed to fair and consistent treatment and providing equal growth opportunities for all team members.