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Ambulance Operations Manager
2 months ago
Royal Ambulance is seeking a seasoned leader to oversee the daily operations of our dispatch center. As the Communications Center Director, you will be responsible for ensuring timely and efficient ambulance services, maintaining high standards of communication and coordination with customers, field service providers, and the community.
Key Responsibilities:- Lead, mentor, and manage a team of dispatch supervisors, dispatchers, and customer service representatives to ensure a high level of performance and morale.
- Develop and implement policies and procedures to enhance the efficiency and effectiveness of the dispatch center.
- Coordinate with other departments, including operations, HR, and IT, to align dispatch center activities with overall company objectives.
- Oversee the scheduling and deployment of ambulances to ensure optimal coverage and response times.
- Continuously monitor demand trends and adjust dispatch strategies and resource allocation dynamically to ensure optimal response times and service coverage.
- Monitor dispatch operations to ensure compliance with federal, state, and local regulations.
- Analyze performance metrics to identify areas for improvement and implement corrective actions.
- Continuously optimize staffing levels to meet fluctuating demand and maintain service excellence.
- Manage the dispatch center's budget and resources effectively.
- Foster strong relationships with healthcare providers, emergency services, and other stakeholders.
- Minimum of 5 years of experience in emergency medical services (EMS), dispatch center management, or a related field.
- Proven leadership experience with a track record of managing teams in a fast-paced, high-pressure environment.
- Proficiency in dispatch software and systems, such as ProQA, TraumaSoft, or Zoll Dispatch.
- Experience with Business Intelligence (BI) systems, such as Tableau, to analyze data and drive informed decision-making.
- Strong understanding of EMS operations, emergency response protocols, and relevant regulations.
- Bachelor's degree in Emergency Management, Healthcare Administration, Business Administration, or a related field.
- Certification in Emergency Medical Dispatch (EMD) or equivalent.
- Experience with System Status Management (SSM) to optimize ambulance deployment and ensure efficient use of resources.
- Experience with Lean, Six Sigma, or other process improvement methodologies.
Royal Ambulance is an Equal Opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
