Customer Service Lead
3 weeks ago
As a key member of our team, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. You will also assist in training new Customer Service Representatives and perform shift supervision to ensure a smooth and efficient operation.
Key Responsibilities:
- Provide prompt and courteous customer service to meet customer needs and resolve issues
- Assist in training new Customer Service Representatives to ensure they have the necessary skills and knowledge to perform their duties
- Perform shift supervision to ensure a smooth and efficient operation
- Complete all store merchandise build-to's to ensure accurate inventory levels
- Complete a grocery order and delivery to meet customer needs
- Receive and verify vendor deliveries to ensure accuracy and quality
Requirements:
- Excellent customer service skills and ability to work in a fast-paced environment
- Ability to train and supervise others
- Strong communication and problem-solving skills
- Ability to work a variety of shifts, including mornings, afternoons, and evenings
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