Banking Operations Manager
4 days ago
We are seeking an experienced Lead Teller to join our team at Fremont Bank in Walnut Creek, CA.
The successful candidate will be responsible for performing a variety of duties related to cash handling, operational tasks, transaction approvals, customer service, product knowledge, sales, and telemarketing.
The Lead Teller will ensure client satisfaction by practicing, following, and implementing Fremont Bank's customer service standards.
The ideal candidate will have 2 years of banking experience, previous cash handling experience, sales and customer service experience in a customer-faced environment, and excellent verbal and written communication skills.
Key Responsibilities:
- Perform all teller transactions.
- Ensure client satisfaction by practicing, following, and implementing Fremont Bank service standards.
- Explain bank policies and procedures.
- Explain, promote, sell and or refer Fremont Bank products and services to current and prospective clients.
- Meet assigned sales and referral objectives.
- Conduct telemarketing and follow-up sales duties when assigned by management.
- Understand and be able to accurately communicate deposit products.
- Follow bank policies and procedures.
- Reconcile cash and all other transactions each day.
- Responsible for compliance with applicable Federal Banking Regulations.
- Accountable for performing all operational duties with accuracy, attention to detail and proper cash handing habits.
- Stay informed of job-related issues, bank promotions, changes in products, services, policies or procedures; actively participate in bank related training classes.
- Accountable for staying current on business-related activities in other areas of the Bank.
- Maintain a flexible schedule, including working weekends.
- Perform other duties and projects as assigned.
Salary Range: $21.43 - $24.91 per hour
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