Automotive Technical Support Specialist

1 week ago


Milford, Connecticut, United States FCP Euro Full time
Job Summary

The Customer Service Associate at FCP Euro is responsible for delivering exceptional customer service and support to customers inquiring about our European vehicle parts. This role requires a strong passion for the automotive industry, excellent communication skills, and the ability to work in a fast-paced environment.

Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Provide accurate and helpful information about our products and services.
  • Assist customers with new orders and refunds, and resolve any issues that may arise.
  • Work closely with the Fulfillment team to ensure timely and accurate order fulfillment.
  • Meet and exceed customer satisfaction targets.
Requirements:
  • Minimum 3 years of customer service experience in a call center or retail environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Knowledge of the automotive industry and European vehicle parts is a plus.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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