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Banquet Houseperson

1 month ago

Charlotte, North Carolina, United States Omni Hotels & Resorts Full time

Job Summary:

The Banquet Houseperson is responsible for ensuring that all food and beverage service functions in the banquet department of the hotel are set up correctly and in a timely manner according to Omni specifications and standards.

Responsibilities:

  • Report to Banquet management any need for housekeeping and/or repairs of banquet equipment.
  • Must attend all designated pre-meal meetings.
  • Set up, stock, and maintain meeting rooms.
  • Refresh meeting rooms during meals and coffee breaks.
  • Complete final breakdown of meeting room.
  • Clean and return equipment to proper location.
  • Must be able to follow instructions on the Banquet Event Order.
  • Assist other departments when needed to ensure optimum service to guests.

Requirements:

  • Previous customer service experience, banquet & hotel experience is preferred.
  • The ability to multi-task in a busy environment, follow-thru on guest requests, ensure guest satisfaction, and work as a team player.
  • Good communication skills.
  • Maintain a professional business appearance, attitude, and performance.

Work Environment:

Candidates must have the ability to:

  • Stand or walk for an extended period or for an entire work shift. Requires bending, reaching overhead and squatting. Lift, carry, and place objects weighing up to 50 lbs without assistance and push/pull objects weighing up to 100 pounds without assistance.
  • Exposure to F&B hazardous cleaning chemicals.

Tools/Equipment:

  • Coffee maker/urn, toaster, microwave, beverage machines, bus trays, dishware, silverware, glassware, queen-mary carts, telephone, pen/pencil.