Sales Associate

3 weeks ago


Germantown, Tennessee, United States Lovesac Full time
Job Summary

We are seeking a highly motivated and results-driven Sales Associate to join our team at Lovesac. As a Sales Associate, you will be responsible for providing exceptional customer service, identifying customer needs, and delivering a unique shopping experience. You will work closely with our customers to understand their needs and preferences, and provide personalized recommendations to meet their expectations.

Key Responsibilities

• Utilize Lovesac's proprietary selling process to greet and acknowledge every customer, demonstrate all products, and maintain outstanding standards of customer service.
• Offer additional financing options to customers, including Lovesac credit card and secondary financing programs.
• Consistently educate clients on current promotional offerings and products, while maintaining knowledge of current promotional offerings and products.
• Maintain inventory integrity and accuracy, protecting company assets at all times.
• Assist in the execution of promotional campaigns, including product placement and marketing updates, in accordance with Company standards.
• Partner with store management to ensure that all customer service issues are resolved, and enhance all aspects of customer service, including order management.
• Participate in ensuring that store standards are maintained, including merchandising, marketing, store cleanliness, and safety, in accordance with Company operating policies and procedures.

Requirements

• Minimum of 1-2 years of related sales experience.
• Must be results-driven and utilize knowledge to meet or exceed KPIs and goals.
• Must have proven time management skills and quickly adapt to a changing business environment.
• Able to prioritize responsibilities with the appropriate level of urgency, listen effectively, and solve problems.
• Must take accountability and responsibility for your actions.
• Must have the ability to manage multiple projects simultaneously while meeting deadlines consistently.
• Must have superior communication skills, verbal, written, and interpersonal skills.
• Demonstrates strong analytical, mathematical, and problem-solving skills.
• Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.
• Must work collaboratively with fellow employees, treating all clients, both internal and external, with dignity and respect at all times.
• Proficiency required in Microsoft Office: Word, Excel, and PowerPoint.
• Must comply with the standards, policies, and procedures outlined in the Lovesac Employee Handbook.
• Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
• Must be able to travel, as required by the Company in its sole discretion, for occasional meetings and conferences using various forms of transportation.
• Consistent ability to work both offsite and report into designated Touchpoint, or Corporate Headquarters as required and in accordance with Lovesac policies, CDC, and State Guidelines.
• Support Lovesac Vendors as needed with local offsite events.

What We Offer

We offer a competitive salary and benefits package, including flexible hours, paid time off, sales incentive programs, 401K matching contribution, health plan discount, employee assistance program, financial wellness tools, associate discounts, and pet insurance. Associates will be eligible to receive up to 26 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 1 1/2 times their regular rate for any hours worked on company-recognized holidays. Eligibility and terms for all benefits listed are as outlined in Lovesac's policy and plan documents.

About Lovesac

At Lovesac, we are committed to bringing Total Comfort to millions of homes. We believe in building meaningful relationships and fostering a culture that celebrates the experiences, beliefs, backgrounds, expertise, talent, and individuality of everyone. We purposefully and meaningfully weave Diversity, Equity, and Inclusion into every aspect of our business. We seek to promote love, inclusion, and happiness in all that we do. #LoveMatters
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