Family Support Coordinator

4 weeks ago


Lexington, Kentucky, United States Network For Hope (NFH) Full time
Job Description

At Network for Hope (NFH), the Family Support Coordinator plays a vital role in leading discussions with potential donors and/or donor families regarding the gift of organ, tissue, and eye donation. This includes obtaining authorization and informing families of donor designation status. Additionally, this position provides support to families throughout the donation process, requiring effective communication and the ability to be comfortable working with families who are experiencing a sudden loss.

Key Responsibilities
  • Referral Management
    • Responds independently or with assigned staff to hospital referrals within designated times.
    • Reports relevant patient information to the Family Support Administrator on Call (AOC) and/or Organ AOC.
    • Confirms donor eligibility with the Organ AOC and/or Family Support AOC.
    • Collaborates with the healthcare team to assess the legal next of kin/family's readiness for a donation conversation.
  • Donation Conversation
    • Communicates empathetically with families experiencing sudden loss, providing support and clarification while allowing for the expression of grief and emotions.
    • Establishes rapport with the healthcare team and gathers information about family dynamics to ensure the best time to have a donation conversation.
    • Advocates for donation while being responsive to individual family circumstances utilizing discretion and sensitivity.
    • Assists families to understand the grave prognosis, test results, and/or diagnosis of death as described by the physician.
    • Leads discussions with potential donor families about the gift of organ, tissue, and eye donation.
    • Obtains authorization for donation or presents Donor Designation, supporting First Person Authorization Laws.
  • Donor Family Management
    • Conducts Uniform Donor Risk Assessment Interviews (UDRAIs) with family members.
    • Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the donation process.
    • Acts as a family advocate to the health care team as necessary.
    • Coordinates a plan for family support along with key hospital staff members (chaplain, social work, etc.). For applicable cases, escorts families to the designated location and supports families during withdrawal of life sustaining treatment.
    • Follows up with the family post-recovery, informing them about the donation outcomes.
  • Family Support
    • Provides compassionate support to families throughout the donation process with an understanding of the grief process and the ability to be comfortable with talking about death and end of life.
    • Educates the family on the donation process.
    • Supports the family in closure rituals and assists them in preparation for their departure from the hospital.
    • Provides family support utilizing NFH led initiatives, i.e., memory making and community resources.
    • Maintains ongoing communication with Network for Hope staff members throughout the family support process.
  • Documentation
    • Obtains authorization for donation per Uniform Anatomical Gift Act (UAGA).
    • Documents information according to established procedures and protocols.
    • Maintains detailed documentation of case specifics, including family dynamics and healthcare team interactions.
    Requirements
    • Education: College degree (Associate or Bachelor's level) in allied health, education, business, sales or marketing, pastoral care, psychology or related field required.
    • Experience: Experience in marketing, communication, teaching, health care, counseling, pastoral career or other public service-related required.
    • Licensure, Certification, and/or Registration: N/A

Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.

In addition to being part of a lifesaving mission, NFH offers competitive pay, comprehensive benefits, and generous time off. Here are some of the benefits available to our team members:

  • Health, Dental & Vision Insurance Options
  • Short Term Disability
  • Voluntary Life Insurance
  • Dependent Care Program
  • Pet Insurance Discount Program
  • Health Savings Account Assistance
  • Life & Accidental Insurance
  • Long Term Disability
  • Competitive 401K
  • Vacation, Sick, PTO, Birthday, Holidays, and Personal Days
  • Comprehensive Life Assistance Program
  • Identity Theft Monitoring Program
  • Education, Professional Dues, Certification Reimbursement
  • On-The-Job Training and Career Shadowing
  • Flexible Work Schedules
  • Subscription to the Calm Application

To learn more about NFH, please visit our website at https://www.networkforhope.org/

Network for Hope is an Equal Opportunity Employer and a participant of E-Verify.



  • Lexington, Kentucky, United States Network For Hope (NFH) Full time

    Family Support CoordinatorNetwork for Hope (NFH) is seeking a compassionate and empathetic Family Support Coordinator to join our team. As a key member of our organization, you will play a vital role in supporting families through the donation process.Key Responsibilities:Lead discussions with potential donors and/or donor families regarding organ, tissue,...


  • Lexington, Kentucky, United States Network For Hope (NFH) Full time

    Job SummaryThe Family Support Coordinator at Network for Hope (NFH) plays a vital role in facilitating organ and tissue donation. This position requires effective communication, empathy, and the ability to work with families experiencing sudden loss.Key ResponsibilitiesReferral ManagementRespond to hospital referrals within designated times.Report relevant...


  • Lexington, Kentucky, United States Eliot's Full time

    Eliot's Adult Community Clinical Services (ACCS) program is seeking a dedicated Family Partner to join our team. As a Family Partner, you will work closely with families and caregivers to provide support and guidance in navigating the mental health system. Your lived experience as a primary caretaker of a youth with Serious Emotional Disturbance (SED) or an...


  • Lexington, Kentucky, United States Kentucky Community and Technical College System Full time

    Job SummaryThe Coordinator of the Ready-to-Work program will be responsible for providing services to support the education and training of disadvantaged students. The Coordinator will identify and recruit participants, provide intake and assessment services, and develop a plan of action to meet student needs. They will also deliver life skills and career...


  • Lexington, Kentucky, United States New Vista of the Bluegrass, Inc. Full time

    Job Title: Administrative Assistant/Office Support Team OrientedAbout the Role:The Office Assistant for Administrative Services provides support for all corporate administrative services in the efficient operation of reception, communications, mail, and parcel distribution, processing purchase requests, conference and training room scheduling, event planning...

  • Nurse Practitioner

    1 month ago


    Lexington, Kentucky, United States Family Practice Associates Full time

    Job Title: APRN - Nurse PractitionerFamily Practice Associates is seeking a highly skilled APRN - Nurse Practitioner to join our team of primary care providers. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and contributing to the growth and success of our organization.Responsibilities:Provide...

  • Activity Coordinator

    1 month ago


    Lexington, Kentucky, United States Sayre Christian Village Full time

    Job Title: Activities AssistantAre you passionate about creating engaging experiences for seniors? Do you have a knack for planning and executing activities that promote socialization, stimulation, and self-expression?We are seeking a motivated and compassionate Activities Assistant to join our team at Sayre Christian Village. As an integral part of our care...

  • Family Caregiver

    4 weeks ago


    Lexington, Kentucky, United States Wyndy LLC Full time

    Family CaregiverWe are seeking a reliable and detail-oriented Family Caregiver to assist with various household tasks and support the family's daily needs. The ideal candidate should be efficient, organized, and able to work independently. Strong communication and problem-solving skills are necessary to ensure a smoothly operating household. The Family...


  • Lexington, Kentucky, United States CommonSpirit Health Full time

    Surgical Care Coordinator Job SummaryAt CommonSpirit Health, we are committed to delivering high-quality patient care and exceptional service. As a Surgical Care Coordinator, you will play a vital role in ensuring that our patients receive the best possible care throughout their surgical journey.Key Responsibilities:Develop and implement educational programs...

  • MDS Coordinator

    4 weeks ago


    Lexington, Kentucky, United States Lexington Premier Nursing and Rehab Full time

    Job Title: MDS CoordinatorJob Summary:Lexington Premier Nursing and Rehab is seeking a skilled MDS Coordinator to oversee the RAI process and ensure compliance with laws, regulations, and company standards.Key Responsibilities: Assist in the care needs of residents as needed Implement programs, goals, objectives, policies, and procedures of the Nursing...


  • Lexington, Kentucky, United States HealthCare Support Full time

    Healthcare Support is seeking a skilled Traveling Healthcare Professional to join their team in providing high-quality care to patients in their homes. Job DetailsSpecialty: Home HealthEmployment Type: TravelHours: 40 hours per weekShift: 8 hours, daysAs a Traveling Registered Nurse, you will have the opportunity to work with a variety of patients and...


  • Lexington, Kentucky, United States Quantrell Auto Group Full time

    Job Title: Vehicle Appearance CoordinatorJob Summary:We are seeking a highly motivated and detail-oriented Vehicle Appearance Coordinator to join our team at Quantrell Auto Group. As a key member of our service department, you will be responsible for maintaining the appearance and performance of our inventory by cleaning the interior and exterior of...


  • Lexington, Kentucky, United States Kentucky Personnel Cabinet Full time

    Job Summary: We are seeking a highly skilled Administrative Support Specialist Senior to join our team at the Cabinet for Health and Family Services. As a key member of our team, you will provide professional administrative support to the Regional Program Manager and the Human Services Program Branch Manager of the Division of Health...


  • Lexington, Kentucky, United States Grimaldi's Pizzeria Full time

    Job SummaryAs a Hospitality Host at Grimaldi's Pizzeria, you will be responsible for creating a welcoming atmosphere for our guests. Your primary role will be to coordinate the activities of the dining room, ensuring a seamless experience for our customers. This includes greeting guests, seating them at the appropriate table, and maintaining a clean and...

  • Family Partner ACCS

    4 weeks ago


    Lexington, Kentucky, United States Eliot's Full time

    Eliot is seeking a dedicated individual to fill the role of Family Partner. This position requires lived experience as a primary caretaker of a youth with Serious Emotional Disturbance (SED) and/or an adult family member with Serious Mental Illness (SMI). The ideal candidate will have navigated the mental health system in the state of Massachusetts,...


  • Lexington, Kentucky, United States Baptist Health Full time

    Job Description:Eligible for $2,000 Sign-On/Retention Bonus*Sign-on bonus is reserved for new hires meeting eligibility criteria. At Baptist Health, we value excellence and teamwork.The Medical Assistant (MA) will be responsible for coordinating direct patient care activities and providing clinical support to providers within one of our clinical...

  • Family Partner ACCS

    4 weeks ago


    Lexington, Kentucky, United States Eliot Community Human Services Full time

    Eliot Community Human Services is seeking a dedicated and compassionate Family Partner to join our Adult Community Clinical Services (ACCS) program. As a Family Partner, you will work closely with families and youth to provide in-home and community support during behavioral health emergencies. Your primary focus will be on assisting parents and caregivers in...


  • Lexington, Kentucky, United States Prisma Health Full time

    Job SummaryThe Prisma Health Physician is responsible for providing quality medical services to patients. This includes diagnosis, treatment, coordination of care, preventive care, and health maintenance.Key Responsibilities:Conduct patient examinations and provide consultation and medical treatment.Prescribe medications as necessary.Work collaboratively...


  • Lexington, Kentucky, United States Prisma Health Full time

    Job SummaryThe Prisma Health Physician is responsible for providing high-quality medical services to patients. This includes diagnosis, treatment, coordination of care, preventive care, and health maintenance.Key Responsibilities:Conduct patient examinations and provide medical and/or surgical treatment to correct and/or treat various conditions, illnesses,...


  • Lexington, Kentucky, United States Paul Davis Restoration of Lexington, KY Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Operations Coordinator to join our team at Paul Davis Restoration of Lexington, KY. As an Operations Coordinator, you will play a critical role in supporting our Sales, Emergency Services, and Reconstruction Departments.Key ResponsibilitiesAdminister and organize jobs and projects, ensuring...