Unemployment Claims Associate

3 weeks ago


Chandler, Arizona, United States VensureHR Full time
About VensureHR

VensureHR is a leading provider of HR technology and service solutions. We help businesses streamline their operations and grow their workforce with custom strategies that benefit both employers and employees.

Job Summary

The Unemployment Claims Associate is responsible for performing unemployment benefit claims support work using developed procedures and programs to ensure compliance, client satisfaction, and productivity.

Key Responsibilities
  • Intake services: processing incoming mail, organizing files, building client files, verifying wage data, and initial client outreach.
  • Case triage: prioritizing cases based on complexity and urgency, assigning the appropriate specialist group, and ensuring claims are processed efficiently and accurately.
  • Assist Specialists with gathering documents to support timely claims response.
  • Maintaining documents, ensuring all documents are stored securely and easily accessible for future reference.
  • Maintain various tracking systems to provide increased organization and insight.
Requirements
  • A strong drive to deliver exceptional client support to both external and internal customers.
  • Strong organizational skills, diligence, and follow-through.
  • Knowledge of Microsoft Office applications.
  • Ability to handle a high volume of work, follow policies and procedures, and complete tasks while adhering to strict deadlines.
  • Ability to analyze and interpret written information.
  • Ability to communicate in English effectively in writing and orally.
  • Treat sensitive and confidential information responsibly.
Education and Experience

High School Diploma, some college preferred. 0-2 years of work experience required.



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