Unemployment Claims Specialist

5 days ago


Chandler, Arizona, United States Vensure Employer Solutions Full time
About Us

Vensure Employer Solutions is a leading provider of HR technology and service solutions, serving over 95,000 businesses and processing over $135B in annual payroll.

Job Summary

The Unemployment Claims Associate will provide client support, education on the UE claims process, and gather documents to prepare written responses to state agencies.

Key Responsibilities
  • Provide excellent client support and education on the claims process
  • Daily telephone communication with clients to gather separation details and submit to state agencies
  • Consult with clients on rules and regulations
  • Organize data and utilize established tracking mechanisms to ensure compliance with all 50 state agencies
  • Work closely with Strategic Relations Rep to ensure a coordinated effort
Requirements
  • General understanding of principles and procedures of unemployment compensation filing
  • Strong drive to deliver exceptional client support
  • Flexible, positive attitude, and strong team spirit
  • Negotiation and persuasion skills in adversarial situations
  • Ability to communicate clearly, concisely, and proactively
Education and Experience
  • High School diploma or equivalent required
  • 2 years of unemployment claims experience or 2 years of basic experience in a PEO or payroll-heavy environment


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