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Senior Product Support Engineer

1 month ago

Cleveland, Ohio, United States CHAMP Titles Full time
Job Title: Senior Product Support Engineer

As a key member of our technical team, you will play a vital role in providing expert technical support to our customers and internal teams. Your advanced technical knowledge and problem-solving skills will enable you to resolve complex issues and improve system performance.

Key Responsibilities:
  • Investigate and resolve escalated technical issues in production software environments.
  • Provide engineering leadership in Observability, Resilience Architecture, and Incident Management.
  • Collaborate with development teams to resolve technical issues and improve system performance.
  • Develop and implement proactive monitoring and alerting systems to detect and address issues before they impact customers.
  • Respond to incidents promptly, diagnose root causes, and implement effective solutions to prevent recurrence.
Requirements:
  • 5+ years of experience in technical support, software engineering, or a related technical role.
  • Proficiency in troubleshooting web-based applications, database queries, and software integrations.
  • Proficiency in Java, JavaScript, SQL, AWS, and Python.
  • Strong analytical and problem-solving skills, with an ability to identify and resolve complex technical issues.
  • Excellent written and verbal communication skills, with a customer-centric approach.
Work Environment:

Cleveland – Hybrid (4-days a week in office)

CHAMP Titles is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace.