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Client Relations Specialist

2 months ago

Laredo, Texas, United States AlphaGraphics - US779 Full time
Position Overview

We are seeking a dedicated Customer Service Representative (CSR) to enhance our customer engagement efforts at AlphaGraphics - US779. This role is pivotal in fostering and nurturing positive interactions with our clientele, ensuring their needs and expectations are consistently met.

Benefits and Perks:
  • Attractive Compensation Package
  • Flexible Work Hours
  • A culture of teamwork, creativity, and enjoyment
  • Opportunities for Professional Growth
Company Insight:
As a prominent player in the Printing, Design, and Shipping sectors, our goal is to collaborate with small enterprises and individuals, delivering top-notch solutions that simplify their experiences.

Key Responsibilities:

  • Act as the primary internal representative for our organization.
  • Communicate our expertise in products and services to customers.
  • Educate the community and customers about our offerings.
  • Relay customer requirements to the support team following company protocols.
  • Engage with customers via phone or in-person to provide product information, process orders, manage account cancellations, or address complaints.
  • Calculate service charges, collect payments, or coordinate billing arrangements.
  • Draw in potential customers by addressing inquiries and recommending additional products and services.

Qualifications:

  • Experience in assessing customer needs and ensuring service quality.
  • Proven ability to cultivate relationships with customers and colleagues.
  • Excellent written and verbal communication skills.
  • A genuine desire to assist others.
  • Strong analytical skills to evaluate various solutions to challenges.
This position is posted by an independently owned franchise of PostNet International, Inc. The franchisee will be your employer, not PostNet International, Inc. or any of its affiliates.