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Retail Customer Service Representative

2 months ago


Catonsville, Maryland, United States Sam's Club Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Associate. As a key member of our front-end team, you will play a vital role in providing exceptional service to our members and ensuring a positive shopping experience.

Key Responsibilities
  • Maintain a positive and welcoming attitude, greeting and thanking members as they enter and exit the store.
  • Provide exceptional customer service, answering questions and resolving issues in a timely and professional manner.
  • Process member purchases, handle returns and exchanges, and assist with transactions using our self-checkout system.
  • Maintain a clean and organized store environment, including the front-end area and surrounding spaces.
  • Work effectively in a fast-paced environment, juggling multiple tasks and responsibilities while maintaining a high level of productivity.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
  • Strong communication and interpersonal skills, with the ability to work effectively with members and colleagues.
  • Ability to lift up to 25 pounds and stand for long periods of time.
What We Offer
  • Competitive hourly wage and performance-based bonus opportunities.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • 401(k) and stock purchase plan options.
  • Paid time off and holidays.
  • Opportunities for career advancement and professional growth.