Customer Service Liaison
4 weeks ago
The Customer Service Coordinator position is a vital role within our organization, responsible for providing exceptional support to our customers. This position requires a high level of professionalism, attention to detail, and excellent communication skills.
Key Responsibilities:- Maintain a positive and caring work relationship with colleagues and customers.
- Assess and resolve customer issues in a timely and professional manner.
- Assist the Manager with monitoring and auditing customer calls.
- Respond to written correspondence in a timely and friendly manner.
- Prioritize multiple tasks and maintain a high level of accuracy.
- Record and communicate all information clearly and accurately.
- Maintain a monthly monitoring score of 90% accuracy or above on the 17 points of excellence.
- Demonstrate a complete understanding of departmental policies and procedures.
- Perform tasks independently with minimal supervision.
- Meet requirements on annual performance evaluation.
- Document calls according to departmental guidelines.
- Assist with training and maintaining/updating shared training documents.
- High School graduate or equivalent.
- Three years of call center experience.
- Self-starter and works independently.
- Detail oriented with good problem-solving skills.
- Ability to prioritize and meet deadlines.
- Consistently displays a positive attitude.
- Excellent communication skills.
- Easily adapts to changes in work requirements.
- Knowledge of company software and equipment.
- Associates degree or 4-5 years call center experience.
- Knowledge of CPT and ICD 10 Coding.
- Knowledge of medical terminology.
- Knowledge of member benefits and health insurance concepts.
- Must have knowledge of hospital and physician claims.
-
Customer Service Liaison
1 week ago
Wheeling, West Virginia, United States The Health Plan of West Virginia, Inc. Full timeThe Customer Service Liaison is responsible for providing exceptional customer service to members and providers. Key responsibilities include answering phone calls in a prompt and courteous manner, responding to inquiries with accuracy and efficiency, and completing correspondence and reporting functions in a timely manner.Requirements:High school graduate...
-
Customer Service Liaison
1 month ago
Wheeling, West Virginia, United States The Health Plan of West Virginia, Inc. Full timeCustomer Service Coordinator Job DescriptionThe Customer Service Coordinator position is a vital role within our organization, responsible for providing exceptional support to our customers. This position requires a high level of professionalism, attention to detail, and excellent communication skills.Key Responsibilities:Maintain a positive and caring work...
-
Customer Service Liaison
3 days ago
Wheeling, West Virginia, United States The Health Plan of West Virginia, Inc. Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at The Health Plan of West Virginia, Inc. As a key member of our Customer Service Department, you will be responsible for providing exceptional service to our members and providers.Key Responsibilities:Answer phone calls in a prompt and courteous manner to achieve...
-
Client Liaison
2 weeks ago
Wheeling, West Virginia, United States Russell Nesbitt Services Inc. Full timeJob OverviewAs a Client Liaison with Russell Nesbitt Services Inc., you will play a vital role in supporting individuals with disabilities in achieving their employment goals. This temporary position is part of the Supported Employment process, and your primary focus will be on assisting consumers in finding and maintaining gainful employment.Key...
-
Customer Service Representative
3 weeks ago
Wheeling, West Virginia, United States AlignHR Full timeCustomer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AlignHR. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Responsibilities:Provide...
-
Customer Service Ambassador
4 days ago
Wheeling, West Virginia, United States Family Dollar Full timeCustomer Service Representative Role at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer experiences. Your key responsibilities will include:Providing personalized assistance to customers in selecting merchandiseCompleting cash register transactions with accuracy and efficiencyAnswering questions and...
-
Customer Service Representative
2 weeks ago
Wheeling, West Virginia, United States The Health Plan of West Virginia, Inc. Full timeCustomer Service CoordinatorThe Customer Service Coordinator plays a vital role in ensuring exceptional customer experiences at The Health Plan of West Virginia, Inc. This position is responsible for supporting the Manager and Director in daily operational activities related to the call center, including claims payment issues, call monitoring, and providing...
-
Customer Service Representative
2 weeks ago
Wheeling, West Virginia, United States The Health Plan of West Virginia, Inc. Full timeJob SummaryThe Customer Service Representative is a key member of our team at The Health Plan of West Virginia, Inc., responsible for delivering exceptional customer service to our members and providers. This role requires a strong ability to relate to all customers, excellent communication skills, and a positive attitude.ResponsibilitiesRespond to incoming...
-
Customer Service Representative
2 weeks ago
Wheeling, West Virginia, United States BFS Foods, Inc. Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at BFS Foods, Inc.Key ResponsibilitiesProvide exceptional customer service to ensure a positive shopping experience.Assist customers with purchases, respond to inquiries, and resolve issues in a professional and courteous manner.Operate a cash...
-
Customer Service Representative
1 month ago
Wheeling, West Virginia, United States The Health Plan of West Virginia, Inc. Full timeCustomer Service RepresentativeThe Customer Service Representative plays a vital role in ensuring the satisfaction of our members and providers. As a key member of our team, you will be responsible for providing prompt and courteous service via phone calls, addressing member and provider inquiries with accuracy and efficiency, and maintaining timely...
-
Customer Service Representative
1 month ago
Wheeling, West Virginia, United States The Health Plan of West Virginia Inc Full timeJob SummaryThe Customer Service Representative plays a vital role in ensuring exceptional member experiences at The Health Plan of West Virginia Inc. As a key member of our team, you will be responsible for providing prompt and courteous service to our members and providers, resolving issues in a timely and accurate manner.Key Responsibilities:Respond to...
-
Customer Service Coordinator
1 week ago
Wheeling, West Virginia, United States The Health Plan of West Virginia Inc Full timeJob OverviewThe Customer Service Coordinator position is a key role in ensuring the delivery of exceptional customer experiences at The Health Plan of West Virginia Inc. This position is responsible for providing support to the Manager and Director in daily operational activities related to the call center, including claims payment issues, call monitoring,...
-
Customer Service Coordinator
4 days ago
Wheeling, West Virginia, United States The Health Plan of West Virginia Inc Full timeJob DescriptionThe Customer Service Coordinator position at The Health Plan of West Virginia Inc is responsible for assisting the Manager and Director with daily operational activities relating to the call center. Key responsibilities include:Assisting with claims payment issues and call monitoring.Providing team guidance and support.Maintaining a positive,...
-
Customer Service Representative
3 days ago
Wheeling, West Virginia, United States Oglebay Full timeKey Responsibilities:Serving Guests: Provide exceptional customer service by greeting and serving guests quality beverages and food products.Point of Sale Operations: Prepare bills for beverages using the point of sale system and balance receipts and payments.Merchandise Display: Arrange merchandise on counters to promote sales and maintain a clean and...
-
Customer Service Team Lead
2 weeks ago
Wheeling, West Virginia, United States The Health Plan of West Virginia, Inc. Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Manager to lead our Commercial/ASO call center team. The successful candidate will be responsible for monitoring, educating, and managing the team to deliver exceptional customer experiences.Key ResponsibilitiesMonitor staff production and report daily call center statistics.Conduct...
-
Customer Service Team Lead
2 weeks ago
Wheeling, West Virginia, United States The Health Plan of West Virginia Inc Full timeJob OverviewAs a key member of our team, the Customer Service Team Lead will be responsible for overseeing the Commercial Call Center, ensuring exceptional member experiences, and driving business results. Key responsibilities include:Monitoring staff performance and providing coaching and feedback.Reporting daily call center statistics and...
-
Customer Service Representative
3 weeks ago
Wheeling, West Virginia, United States The Health Plan of West Virginia, Inc. Full timeJob SummaryThe Customer Service Representative is a key member of our team, responsible for providing exceptional service to our Medicare members. This role requires strong communication skills, a positive attitude, and the ability to work in a fast-paced environment.ResponsibilitiesAnswer phone calls in a prompt and courteous manner to achieve contractual...
-
Customer Service Team Lead
4 weeks ago
Wheeling, West Virginia, United States The Health Plan of West Virginia, Inc. Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Manager to join our team at The Health Plan of West Virginia, Inc. This role will be responsible for overseeing the Commercial/ASO call center, ensuring exceptional member experience, and driving operational excellence.Key ResponsibilitiesMonitor staff performance and...
-
Route Sales and Service Driver
4 weeks ago
Wheeling, West Virginia, United States Wheeling Linen Service, Inc. Full timeJob OverviewAt Wheeling Linen Service, Inc., we're committed to providing exceptional service to our customers in the hospitality, healthcare, and small business sectors. As a Route Sales and Service Driver, you'll play a vital role in delivering high-quality linen and textile products to our valued clients.ResponsibilitiesDeliver and pick up linen and...
-
Customer Service Associate
2 months ago
Wheeling, West Virginia, United States Gumby Full timePOSITION SUMMARY:As a Retail Cashier at Gumby, you will play a crucial role in delivering outstanding customer service. Your responsibilities will include operating the point of sale system, engaging in suggestive selling, and maintaining comprehensive product knowledge. You will also be responsible for restocking merchandise, managing housekeeping duties,...