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Deli Kitchen Team Lead
2 months ago
About the Role:
Festival Foods is seeking a highly skilled and experienced Deli Kitchen Manager to join our team. As a Deli Kitchen Manager, you will be responsible for leading a team of talented associates in creating engaging and memorable experiences for our guests.
Key Responsibilities:
- Creates engaging, memorable experiences through recognizing and reacting to guests' needs
- Receives, prepares, and fulfills guest orders and other special deli requests
- Addresses guest concerns and resolves issues by practicing the boomerang principal
- Ensures high standard quality control by inspecting, rotating, maintaining proper temperatures, and replenishing all deli products on display
- Thoroughly and consistently trains new deli kitchen associates and provides support 30, 60, 90 days since hire to ensure high retention
- Assists Deli Manager with writing and conducting performance reviews of kitchen associates
- Encourages teamwork and leads by example through cooperative interactions with store and Support Office associates
- Delivers decisions on production levels by studying weekly movement report (items sold)
- Oversees quality control through monitoring recipe execution, shrink amounts, and quality standards
- Orders all deli kitchen products from vendors and manages inventory
- Contributes to overall cleanliness of the department by cleaning, organizing, and sanitizing work areas, shelving, and sales floor as needed
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
- Other duties as assigned
Requirements:
- High School Education or equivalent combination of education and experience
- 3+ years of leadership experience (at least 1 year as manager) - retail or restaurant preferred
- Ability to deal tactfully and effectively with guests and all personnel
- Good oral and written communication skills and the ability to handle a diverse crew in a highly stressful environment
- Complete understanding of all safety requirements and company safety policies
- Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises
- Also requires proper training and knowledge of the following equipment/procedures: slicers, proper lifting techniques, trash compactor, baler, mixer, grinder, oven, and sham
- Food Serv certification is preferred (Festival will pay in order to get certified)
Physical Demands and Work Environment:
- Stand in one spot for a long period of time, bend, stoop, and kneel regularly
- Full range of upper body motion
- Lifting up to 50 pounds on a frequent basis
- May be exposed to extreme temperatures
Work Schedule:
The Deli Kitchen Manager is a full-time, hourly position. The shift to be worked will include weekdays, weekends, and holidays.