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Deli Kitchen Team Lead

2 months ago


Chippewa Falls Wisconsin, United States Festival Foods Full time

About the Role:

Festival Foods is seeking a highly skilled and experienced Deli Kitchen Manager to join our team. As a Deli Kitchen Manager, you will be responsible for leading a team of talented associates in creating engaging and memorable experiences for our guests.

Key Responsibilities:

  • Creates engaging, memorable experiences through recognizing and reacting to guests' needs
  • Receives, prepares, and fulfills guest orders and other special deli requests
  • Addresses guest concerns and resolves issues by practicing the boomerang principal
  • Ensures high standard quality control by inspecting, rotating, maintaining proper temperatures, and replenishing all deli products on display
  • Thoroughly and consistently trains new deli kitchen associates and provides support 30, 60, 90 days since hire to ensure high retention
  • Assists Deli Manager with writing and conducting performance reviews of kitchen associates
  • Encourages teamwork and leads by example through cooperative interactions with store and Support Office associates
  • Delivers decisions on production levels by studying weekly movement report (items sold)
  • Oversees quality control through monitoring recipe execution, shrink amounts, and quality standards
  • Orders all deli kitchen products from vendors and manages inventory
  • Contributes to overall cleanliness of the department by cleaning, organizing, and sanitizing work areas, shelving, and sales floor as needed
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
  • Other duties as assigned

Requirements:

  • High School Education or equivalent combination of education and experience
  • 3+ years of leadership experience (at least 1 year as manager) - retail or restaurant preferred
  • Ability to deal tactfully and effectively with guests and all personnel
  • Good oral and written communication skills and the ability to handle a diverse crew in a highly stressful environment
  • Complete understanding of all safety requirements and company safety policies
  • Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises
  • Also requires proper training and knowledge of the following equipment/procedures: slicers, proper lifting techniques, trash compactor, baler, mixer, grinder, oven, and sham
  • Food Serv certification is preferred (Festival will pay in order to get certified)

Physical Demands and Work Environment:

  • Stand in one spot for a long period of time, bend, stoop, and kneel regularly
  • Full range of upper body motion
  • Lifting up to 50 pounds on a frequent basis
  • May be exposed to extreme temperatures

Work Schedule:

The Deli Kitchen Manager is a full-time, hourly position. The shift to be worked will include weekdays, weekends, and holidays.