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Patient Care Associate

2 months ago


Bedford, Texas, United States UnitedHealth Group Full time
Position Overview

The Patient Care Associate plays a crucial role in ensuring a smooth and efficient experience for patients within the healthcare setting. This position involves a variety of responsibilities aimed at enhancing patient satisfaction and operational efficiency.

Key Responsibilities
  • Communication: Manage incoming telephone inquiries, directing calls as necessary and providing assistance to callers with their inquiries or concerns.
  • Patient Interaction: Welcome patients upon arrival, ensuring a friendly and professional atmosphere while managing their wait times effectively.
  • Appointment Management: Schedule and confirm appointments, ensuring that all patient information is accurately recorded and maintained.
  • Check-in Process: Facilitate the check-in process for patients, ensuring all necessary documentation is completed and collected.

This role is vital in supporting the overall mission of UnitedHealth Group to provide high-quality healthcare services.