Ocean Freight Coordinator

Expeditors is a leading global logistics company that connects businesses with the information and resources they need to succeed. As an Ocean Import Agent, you will play a critical role in ensuring the smooth and timely flow of freight through our transportation cycle.

• Coordinate the importation of ocean freight, ensuring accurate and timely data entry into our operational system.
• Track and trace shipments, ensuring documents are sent and arrival notices are communicated to overseas and customers.
• Interact with customers to arrange international shipments, meeting customer service standards.
• Contribute to maintaining good relationships with suppliers, including ocean carriers, trucking companies, and other stakeholders.
• Ensure compliance with regulations, both internal and external, in accordance with government requirements.
• Identify opportunities to improve operational efficiency and productivity, implementing best practices to drive results.
• Develop and maintain standard operating procedures, ensuring all customers' requirements are met.
• Meet key performance indicators (KPIs) in accordance with the Company's procedures.

• Customer service experience, with a focus on delivering exceptional results.
• Operations/industry knowledge is preferred but not required.
• Effective interpersonal skills, including the ability to listen, communicate clearly, and concisely to achieve positive outcomes.
• Pro-active, strong organizational skills, with a focus on analytical thinking and problem-solving.
• Good computer skills, including proficiency in Excel and Word.

• Paid vacation, holiday, and sick time.
• Comprehensive health plan, including medical, prescription drug, dental, and vision coverage.
• Life and long-term disability insurance.
• 401(k) retirement savings plan (US only).
• Employee stock purchase plan.
• Training and personnel development program.

Expeditors is an equal opportunities employer and is committed to maintaining a diverse and inclusive work environment. All applications will be treated confidentially in accordance with EEO guidelines.