Customer Service Associate I

2 weeks ago


Iowa City, Iowa, United States PARKS AND WILDLIFE DEPARTMENT Full time

Job Title: Customer Service Representative I

Company: PARKS AND WILDLIFE DEPARTMENT

Overview:

  • Deliver exceptional customer service through face-to-face interactions, phone communications, and written correspondence.
  • Manage revenue collection processes and facilitate permit transactions.
  • Support clerical responsibilities and assist in reporting activities.
  • Utilize various equipment, including credit card processing machines and computer sales systems.
  • Perform cleaning and maintenance tasks as required.

Important Note: This role is temporary and contingent upon funding availability, with potential variations in full-time and part-time hours.

Qualifications:

Minimum Requirements:

  • Education: High School Diploma or GED.
  • Experience: No prior experience necessary.
  • Licensure: Must obtain a valid state driver's license within 30 days of starting employment.

Preferred Qualifications:

  • At least six months of experience in customer service.
  • Six months of experience handling cash and engaging with the public.
  • Six months of clerical experience.
  • Familiarity with automated equipment and software.

Skills and Abilities:

  • Knowledge of various administrative and clerical procedures.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Strong verbal and written communication skills.
  • Ability to accurately manage cash transactions.
  • Capable of working effectively both independently and as part of a team.
  • Able to perform manual labor and adhere to safety protocols.

Working Environment:

  • Engage in a high-traffic public park setting with camping amenities.
  • Work schedules may vary, including weekends and holidays.
  • Adapt to changing hours and peak seasons as needed.
  • Possible travel and operation of a state vehicle may be required.
  • Compliance with dress code, workplace regulations, and safety standards is essential.

PARKS AND WILDLIFE DEPARTMENT is an Equal Opportunity Employer



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