Customer Solutions Expert

2 weeks ago


Webster, New Hampshire, United States Hire Talent Full time
Job Title: Customer Solutions Specialist

Location: Broomfield, CO

Duration: 8 months

The Customer Solutions Specialist is accountable for managing the order to delivery process for large customer accounts. This role requires a high level of customer service, logistics, and supply chain expertise to ensure timely and accurate delivery of products to customers.

Key Responsibilities:

  • Proactively lead the resolution of all issues related to customer orders.
  • Collaborate with the Customer and Field Sales to meet service objectives and deliver growth.
  • Drive productivity initiatives and deliver cost and service improvements in partnership with Supply Chain and Field Sales.
  • Utilize SAP experience to optimize order fulfillment and management processes.
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction.
  • Work well in a self-managed team environment and demonstrate experience in Order Fulfillment & Management, Transportation, Pricing Structure, and the Credit and Returns process.
  • Utilize analytical and problem-solving skills to resolve complex issues and improve processes.
  • Communicate effectively with all levels of the business and customers to deliver results in a fast-paced environment.
  • Maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities.

Requirements:

  • Bachelor's Degree (3-5 years relevant experience and/or 1-3 years internal experience may be considered in lieu of degree)
  • At least 3 years of progressive Customer Service, Logistics or Supply Chain experience
  • SAP experience (preferred)
  • Intermediate level Microsoft Office skills required- emphasis on ability to use Excel formulas, functions and pivot tables

What We Offer:

  • A dynamic and fast-paced work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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