Member Service Representative
3 days ago
At Ent Credit Union, we're committed to improving the financial quality of life for our members. As a Member Service Representative, you'll play a critical role in delivering exceptional member service, driving satisfaction and retention through accurate and professional transactions, and enhancing member awareness of our products and services.
Key Responsibilities:- Provide quality member service through accurate and professional face-to-face transactions, including new member account creation, account file and card file maintenance, and basic Service Center Control Manual procedures.
- Maintain a strong knowledge of products and services available to members, regularly providing referrals to such products and services in all areas, including lending, investments, electronic banking, wealth management, and business banking.
- Comply with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations, including the Bank Secrecy Act and Consumer Financial Protection Bureau.
- Meet job training requirements and maintain a cash drawer following procedures defined in the Credit Union's Cash Control Policy.
- High School Diploma/G.E.D. or Equivalent.
- 6+ months of customer service and cash handling experience, required.
- Sales experience, preferred.
- Competitive hourly rate: $21.42 (S10) for Member Service Representative and $23.48 (S11) for Member Service Representative Senior.
- Monthly incentive plan.
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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Member Service Representative
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