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Security Officer

2 months ago

Minneapolis Minnesota, United States Fairview Health Services Full time
Job Summary

The Security Officer provides for the safety and security of patients, visitors, and staff by responding to their needs, offering assistance, and providing excellent customer service standards. This role involves proactively working to prevent theft and vandalism, and may be involved in high-risk situations that require a range of safety precautions.

Key Responsibilities
  • Patrolling designated areas to maintain a safe environment
  • Detailing daily activities in our report writing system
  • Responding to calls, including crisis calls and calls involving unpredictable populations, requiring teamwork and clear communication
  • Utilizing skills such as de-escalation techniques, conflict resolution, and risk analysis
  • Nurturing a culture of improvement, efficiency, and innovative thinking
  • Demonstrating ability to provide care or service, adjusting approaches to reflect developmental level and cultural differences of the population served
Requirements
  • Two years of security or customer service experience, or an associate's degree and one year of security or customer service experience, or a bachelor's degree in a related field
  • Valid Class D Driver's License and DMV record that meets Fairview Insurability requirements for assignments that require the operation of a motor vehicle
  • PREFERRED: Hospital security experience, Certified Peace Officer (POST), Emergency Med Tech Basic (EMT-B)
Desirable Characteristics
  • High standard of creative prioritization skills and priority setting
  • Focus on customer service/patient service with every interaction
  • Excellent public relations and interpersonal/communication skills
  • Ability to work as an effective team member to deliver outstanding care
  • Ability to use appropriate computer applications
  • Capable of working independently, demonstrating critical thinking skills
  • Ability to accept change and empower those around you to engage in ongoing process improvement
  • Solid understanding of Dignity, Integrity, Service, Compassion, and Innovation